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3. Subscriber Inquiry and Complaint Procedures 15 <br />4. Subscriber Contracts 16 <br />5. Refund Policy 16 <br />6, Late Fees 16 <br />7. Office Policy 17 <br />SECTION 6. ACCESS CHANNEL(S) PROVISIONS 17 <br />1. Public, Educational and Government Access 17 <br />1 Charges for Use 20 <br />3 , Access Rules 20 <br />4. Access Support 20 <br />5. Regional Channel 6 20 <br />6. State and Federal Law compliance 20 <br />7. Future PEG Funding Obligations 20 <br />.8. Additional Payments 21 <br />SECTION 7. SERVICES TO CITY 21 <br />1. Twin Cities Metro PEG Interconnect Network 21 <br />2. Cable Service to Public Buildings 21 <br />SECTION 8. OPERATION AND ADMINISTRATION PROVISIONS 22 <br />1. Administration of Franchise 22 <br />2. Delegated Authority 22 <br />3. Franchise Fee 22 <br />4. Access to Records 24 <br />5. Reports and Maps 24 <br />6. Periodic Evaluation 24 <br />SECTION 9, GENERAL FINANCIAL AND INSURANCE PROVISIONS 25 <br />1, Performance Bond 25 <br />1 Letter of Credit 26 <br />3. Indemnification of City 28 <br />4, Insurance 29 <br />SECTION 10. SALE, ABANDONMENT, TRANSFER AND REVOCATION OF <br />FRANCHISE 29 <br />1. City's Right to Revoke 29 <br />2. Procedures for Revocation 30 <br />3, Abandonment of Service 30 <br />4, Removal After Abandonment, Termination or Forfeiture 30 <br />ii <br />