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Exhibit A.1 for Little Canada, MN <br /> <br />Addendum 4 Page 1 of 4 <br />CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com <br />Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951 <br />V. SLA03.01.16-0001 <br /> Addendum 4 to Exhibit A.1 – Hosting, Support and Service Level Agreement <br />Hosting Details <br />Data Center • Highly Reliable Data Center <br />• Managed Network Infrastructure <br />• On-Site Power Backup & Generators <br />• Multiple telecom/network providers <br />• Fully redundant Network <br />• Highly Secure Facility <br />• 24/7/365 System Monitoring <br />Hosting • Automated GCMS® Software Updates <br />• Server Management & Monitoring <br />• Multi-tiered Software Architecture <br />• Server software updates & security patches <br />• Database server updates & security patches <br />• Antivirus management & updates <br />• Server-class hardware from nationally recognized provider <br />• Redundant firewall solutions <br />• High performance SAN with N+2 reliability <br />Bandwidth • Multiple network providers in place <br />• Unlimited bandwidth usage for normal business operations (does not apply in the event of a <br />cyber attack) <br />• 22 Gb/s burst bandwidth <br />Disaster Recovery <br />• Emergency After-hours support, live agent (24/7) <br />• On-line status monitor at data center <br />• Event notification emails <br />• Guaranteed recovery TIME objective (RTO) of 8 hours <br />• Guaranteed recovery POINT objective (RPO) of 24 hours <br />• Pre-emptive monitoring for disaster situations <br />• Multiple data centers <br />• Geographically diverse data centers <br />DDoS Mitigation • Defined DDoS Attack Process <br />• Identify attack source <br />• Identify type of attack <br />• Monitor attack for threshold engagement <br /> <br />