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CONFIDENTIAL <br />SOW – Little Canada – Online Permitting for PermitWorks <br />Page 7 <br />Phase 4 – Promotion to Production <br />If the solution is developed in a test environment, the OPG-3 project team will assist Little Canada in <br />promoting the solution from Test to Production. If Little Canada prefers, and provides access, the OPG-3 <br />project team can take the lead with Little Canada personnel assisting. <br />Core Activities Include: <br />Work with Little Canada to develop promotion plan. <br />Promote solution to production. <br />Functional testing of individual components, testing of solution using Test Scripts. <br />Remediate any issues within scope as necessary. <br />Deliverables: <br />Laserfiche solution deployed in production and ready for end users. <br />Two weeks of Stabilization support after Promotion to Production. <br />Assumptions Driving Effort: <br />The OPG-3 project team will continue to support the solution for two weeks after Promotion <br />to Production while transferring support responsibilities to the OPG-3 Support Team. <br />Phase 5 – Training, Knowledge Transfer and Transition to Support <br />Once the solution has been promoted to production and is ready for use, OPG-3 will provide training for <br />users and administrators. <br />Deliverables: <br />Recorded demonstrations to show each step of the processes. <br />Knowledge Transfer sessions with OPG-3 Support on solution for post-project support. <br />System documentation. <br />User and Administrative training onsite. <br />Assumptions Driving Effort: <br />Little Canada will work with OPG-3 to help develop appropriate training materials for end- <br />users. <br />Little Canada will coordinate attendance of Little Canada personnel for training sessions. <br />Training will occur throughout this project as the OPG-3 and Little Canada teams work <br />alongside each other. <br />OPG-3 may deliver a final update to the System documentation prior to project closeout if <br />such an update is necessary. This potential final System documentation update is not a <br />deliverable of this Phase.