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TABLE OF CONTENTS <br />1. Overview and Approach 3 <br />1.1. Agreement 3 <br />2. Statement of Work 3 <br />2.1. Project Scope 3 <br />2.2. Facilities and Hours of Coverage 3 <br />2.3. Key Assumptions 4 <br />2.4. OpenGov Responsibilities 4 <br />2.4.1. Activity 1 – Project Management 4 <br />2.4.2. Activity 2 – Initialization 5 <br />2.4.3. Activity 3 – OpenGov Use Cases 5 <br />2.4.4. Activity 4 – Training 6 <br />2.5. Your Responsibilities 6 <br />2.5.1. Your Project Manager 7 <br />2.6. Completion Criteria 7 <br />2.7. Estimated Schedule 7 <br />2.8. Illustrative Project Timelines 8 <br />2.9. Charges 8 <br />2.10. Offer Expiration Date 8 <br />Appendix A: Engagement Charter 9 <br />A-1: Communication and Escalation Procedure 9 <br />A-2: Change Order Process 9 <br />A-3: Deliverable Materials Acceptance Procedure 10 <br />Appendix B: Implementation Activities 11 <br />B-1: OpenGov Citizen Services Suite 11 <br />Appendix C: Technical Requirements 16 <br />C-1: OpenGov Citizen Ser vices Suite 16 <br />2