03-08-2023 Workshop Packet - Laserfiche WebLink

Home Browse Search

POSITION DESCRIPTION POSITION TITLE: Permit Technician DATE: 1998 DEPARTMENT: Community and Economic Development REVISED: 2020, 2022 ACCOUNTABLE TO: Support Services Manager DIVISION: Support Services PRIMARY OBJECTIVE OF POSITION As front-line personnel, independently perform critical tasks related to customer service and construction permitting; independently process permit applications; enter permit and inspection scheduling information and generate reports; provide administrative support to the department and assist the public with the permitting process. This position will have primary responsibility for administering the rental licensing program. ESSENTIAL FUNCTIONS Provides exceptional customer service to internal and external customers. •Interacts with others in a manner that is professional and inspires open communication. •Helps to create and maintain a respectful workplace culture and champions diversity and inclusion. •Participates in citywide training designed to strengthen competencies in areas such as communications, leadership, decision-making and problem solving. Receives applications and processes permits for building, fire and rental housing divisions using automated permit system. •Explain process to applicants and assist with completion of application. Answer all applicable questions. •Ensures applications and related documentation are complete and date stamped upon receipt. •Determines appropriate permit type and enters data into permit system in an accurate and timely fashion. •Distributes applications to appropriate staff for plan review. •Ensures appropriate fee information is entered in an accurate manner. •Processes permits for issuance in an accurate and timely manner. •Issues permits that do not require significant review and collect payment for permits. •Perform data entry of permits. Schedules inspections for building and fire permits issued and rental maintenance programs using automated system with appropriate inspector(s) •Confirms time and specific instructions for inspection. Serves as primary or backup contact at the public service counter and on the telephone for general information about planning, zoning and building matters. •Provides concise, thorough and courteous oral and written information about permits and license application requirements to the general public, contractors and developers. Appendix E 58 of 63