12-18-2024 Council Packet - Laserfiche WebLink

Home Browse Search

Page 3 of 15 Version 2022.1 Muni 8.2 Invoicing the Customer Directly. Company shall invoice each individual Customer for all Bulk pickups beyond the 1, free annual service, Small Commercial Units, Large Commercial Units, Industrial Permanent Units, and Industrial Temporary Units Services rendered to such Customer under this Agreement within twenty (20) days following the end of the month, and the Customer shall pay Company’s invoices. Company shall also invoice each individual Customer for additional bag service, provided the total invoice amount is at least $20. For an extra bag service less than $20, resident must prepay for service by calling Customer Service. 8.3 Payment. The City or Customer, as applicable, shall pay each of Company’s invoices without offset within thirty (30) days of receipt Company’s invoice. Payments may be made by check or ACH only; no purchasing cards or credit cards will be accepted. Payments not made on or before their due date may be subject to late fees of one and one-half percent (1.5%) per month (or the maximum allowed by law, if less). If the City or Customer, as applicable, withholds payment of a portion or entire invoice and it is later determined that a portion or all of such withheld amount is owed to Company, such amount shall be subject to the late fees provided herein from the original due date until paid. 8.4 Service Suspension. 8.4.1 Unpaid Invoices. If any amount due from the City is not paid within sixty (60) days after the date of Company’s invoice, Company may suspend Services until the City has paid its outstanding balance in full and/or terminate this Agreement. If Company suspends Service, the City shall pay a service interruption fee in an amount determined by Company in its discretion up to the maximum amount allowed by Applicable Law. If any amount due to Company from an individual Customer is not paid within sixty (60) days after the date of Company’s invoice, Company may suspend that Customer’s Services until the Customer has paid its outstanding balance in full. If Company suspends Service, the Customer shall pay a service interruption fee in an amount determined by Company in its discretion up to the maximum amount allowed by Applicable Law. 8.4.2 Suspension at Direction of City. If the City wishes to suspend or discontinue Services to a Customer for any reason, the City shall send Company a written notice (email is acceptable as long as its receipt is acknowledged by Company) identifying the Customer’s address and the date the Services should be suspended or discontinued. In the event of Service suspension, the City shall provide additional email notification to Company if/when it wishes to reactivate the suspended Services. Upon receipt of a notice of reactivation, Company shall resume the Services on the next regularly scheduled collection day. The City shall indemnify, defend, and hold Company harmless from any claims, suits, damages, liabilities or expenses (including but not limited to expenses of investigation and attorneys’ fees) resulting from the suspension of discontinuation of any Services at the direction of the City. 8.5 Audits. 8.5.1 Audit of City Billings. With respect to any Services in which the Company’s billing is dependent upon the City’s reporting of the number of addresses subject to this Agreement, the City shall perform an audit at least once each year to confirm that all addresses receiving Services under this Agreement are actually being billed by the City and that the City’s reporting on such addresses is accurate. Subject to the Minnesota Government Data Practices Act, the City shall share all findings and documentation with respect to such audits with Company. In addition to the foregoing, Company shall be permitted to conduct its own address counts using manual counts and/or official