04-09-2025 Workshop Packet - Laserfiche WebLink

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• Directs inquiries and refers customers to appropriate department personnel or external agencies who can provide the requested information or service if highly technical in nature. • Responds to public inquiries and requests by telephone and code requirements from building official and inspectors to the public where appropriate. • Responds to telephone calls and in-person inquiries to ensure that they are properly handled in a courteous and timely manner. • Prepares and maintains supply of current application forms and information sheets describing permit application requirements and process. • Maintains communication with all division personnel in person and telephone. Daily permit and cash management. Daily balancing of issued permits and cash management collections to ensure accuracy and submittal to finance. • Assign finance revenue code to all funds received. • Balance cash receipts daily and prepare deposit for finance. • Sell various documents including copies of the Comprehensive Plan, City Ordinances, maps, and demographic books. Administers the rental licensing program. • Maintains a database for all rental properties in the City. • Sends notice for annual license renewal which includes collecting fees and scheduling inspections. • Works closely with housing inspector to complete all requirements prior to issuance of license. • Perform data entry of licenses. Provides a wide variety of office support services, including word processing services, transcribing from dictation, use of computer software programs for generating reports, correspondence, and licensing of contractors to ensure efficient and thorough division operations. • Ensures correspondence and reports are prepared accurately, in the proper format, and in a timely fashion. • Ensures that all contractors are licensed and current. Sends notices for annual license renewal for all sign contractors and updates computer system. • Date stamps and distributes mail daily. • Ensures supply of published information sheets, checklists, maps, application forms and ordinances is current and available. • Assists in the preparation of Planning Commission and HRA agenda materials, and public hearing notices for Planning Commission Meetings. • Schedules appointments for division personnel as necessary. Develops and maintains an effective filing system for documents which is accurate and current so that information can be promptly and efficiently retrieved. • Ensures applications, surveys, related permit records and correspondence are put in order for LaserFiche. • Ensures files are kept current through the removal of duplicative materials and draft documents. • Prepares files and records for LaserFiche. Performs related work as apparent or assigned. • Takes minutes at assigned HRA Meetings. • Keep supervisor informed of departmental needs when additional support from other divisions is needed.