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4 <br /> <br />City of Little Canada Personnel Policy <br /> <br /> <br />In the arena of <br />POSITIVITY <br />We create a <br />good working <br />environment <br />As illustrated by: <br /> Being willing to help with the smile. <br /> Kindness when faced with aggression. <br /> Keep positive perspective no matter what the situation. <br />(Light at end of tunnel) <br /> Inspire smiles. <br /> Be the light to inspire. <br /> Be lighthearted and joyful in the face of adversity. <br />In the arena of <br />SERVICE- <br />ORIENTED <br />We demonstrate <br />value for the <br />community <br />As illustrated by: <br /> Treating both sides professionally and maintaining a <br />positive reputation. <br /> Be willing to do what it takes. <br /> Treat others as you want to be treated. <br /> Provide prompt response to resident inquiries. <br /> Empathize with community. <br /> Adapting, listening and problem solving for all groups of <br />community members. <br />In the arena of <br />GRIT <br />We do what it <br />takes to get the <br />job done <br />As illustrated by: <br /> Doing what it takes to get the job done correctly, timely <br />and in the best interests of the community. <br /> Getting the job done no matter what the circumstances. <br /> Just do it. Get it done. <br /> Early and late hours to complete tasks and jobs, no matter <br />the weather. <br /> Hard work. Doing what's needed. <br />In the arena of <br />RESPONSIBILITY <br />We show up <br />and be <br />accountable <br />As illustrated by: <br /> Doing the “right thing” for our taxpayers and <br />community members. <br /> Completing our duties to the best of our ability as <br />required. <br /> If you say you're going to do something, do it or <br />ensure it gets done. <br /> Going above and beyond our job description and be <br />reliable. <br /> Timeliness of completing projects. Get information <br />to someone who requests it in a timely manner.