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Rueckert, Shelly <br />From: Jurek, Colette C [ colette.c.jurek @xcelenergy.comj <br />Sent: Wednesday, July 09, 2003 2:39 PM <br />To: Shellyr @rcmnet.org <br />Subject: Xcel Energy Customer Resource System Conversion <br />Xcel Energy Customer Resource System Conversion <br />A project is underway to replace Xcel Energy's existing customer <br />information and billing system. <br />Our system serves over 3.2 million electric and 1.7 million gas <br />customers in 12 states. <br />This complex conversion is being done in three phases with the Minnesota <br />and Wisconsin segment occurring in late November of this year. <br />I would request that franchise fee collections begin in January of 2004. <br />A September 2003 collection schedule would require system programming <br />under our old billing system for two months and then a second <br />programming entry in the new system beginning in November. Postponing <br />the beginning collection date would assist us greatly during this <br />complex changeover. <br />Colette Jurek <br />Xcel Energy <br />7/9/03 <br />1 <br />-9 <br />