04-23-2003 Council Agenda - Laserfiche WebLink

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BMP Name: Complaint Response Program Unique ID: 4 -05 MCM: #4 — Construction Site Storm Water Controls of tittle Candcb COMMUNIN PRIDE 1953 - 2003 Description: The City will develop a more fotutal complaint response program to address storm water related complaints. The City will use their existing system of responding to calls to the Public Works department on storm water related concerns. The program process will be noticed in the City newsletter and on the City website. Justification: The program will allow citizens to become involved in water quality programs and help eliminate or reduce the discharge of pollutants to the City's waters. Responsible Staff /Position Code Enforcement Officer 651.766.4046 Measurable Goals 1. Review existing complaint program for improvements 2. Track the number of complaints annually. 3. Track the number of staff inspections and follow -up actions initiated. Implementation Schedule 1. Continue existing process for complaint follow -up. 2. Determine improvements needed and possibilities of linking to stoup water database (see BMP 6- 05 -R). Education Program/Public Outreach Component 1. Audience or audiences: Any resident, contractor, City staff, business or state or public agency having concerns related to sediment or erosion from construction activities. 2. Increased awareness: For all the above listed individuals to identify with the basic goal of the MS4 program - to reduce sediment and other material discharges to City waters from construction sites. Awareness of erosion control practices, site cleanup requirements and how they work to protect water quality when properly installed and maintained. Annual Reporting Items 1. Summarize attainment of Measurable Goals. City of Little Canada, MN Page MCM #4- 5 Permit No. MN R850000 NPDES Phase II Permit NOI - 3 8 -