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The primary findings from meetings with representatives of interest groups, <br />institutions, and organizations regarding I- Net/PEG Access resources are as <br />follows. See Section 111 of this Executive Summary for recommendations resulting <br />from these findings. <br />• Demographics of the 10 city NSCC area are changing, becoming more ethnically <br />diverse, and a growing lower income population <br />• Cities and CTV need to evolve services to address new needs of area residents <br />• Comcast needs to improve cable modem service and address a number of other <br />concerns relating to modems <br />• Comcast needs to improve the PEG Access signal quality. <br />• Comcast should retain existing PEG channels, PEG funding, PEG Universal <br />service tier, and I -Net, <br />• Comcast should include program information for the PEG access channels on the <br />Interactive Program Guide, and make PEG content available in high definition and <br />video -on- demand. <br />• CTV needs to evolve to an updated operational model. <br />• Services not currently provided by CTV that are desired include better promotion of <br />PEG channels, services, and content; expanded and more specialized training; <br />social media training; expanded collaboration with and services to nonprofits and <br />government departments; and public service announcements (PSA) production <br />support. <br />viii <br />9 <br />