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EXHIBIT D - Continued <br />3. Repair and Maintenance <br />A. Company will provide a repair force of technicians capable of responding <br />properly to all requests for service by I -Net Users and available on a 7 X 24 <br />X 365 basis. <br />B. Under normal operating conditions, the initial page to the technician on call <br />will be within a 10 minute time frame. Barring situations that are outside <br />the control of the Company (Le., physical damage to the network caused by <br />third parties not under the control of the cable company, weather related <br />restrictions, etc.), the company will continue to work on a service problem <br />until it is resolved and complete its resolution of such problem within eight <br />(8) hours, if resolution of such problem is within control of company. <br />C. Fiber may be incorporated, where necessary, to reduce amplifier cascades to <br />meet performance standards. Where possible, fiber nodes may be located <br />within the building or facility of the I -Net user. <br />D. I -Net Users will be notified at least seven days in advance of any scheduled <br />maintenance that will interrupt service on the I -Net, unless I -Net Users <br />agree to waive such time frame. Where possible, such maintenance will be <br />scheduled at times of low usage. <br />Page 118 <br />