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SECTION 5. <br />SERVICE PROVISIONS 14 <br />1. Regulation of Service Rates. 14 <br />2. Non - Standard Installations. 14 <br />3. Sales Procedures. 15 <br />4. Subscriber Inquiry and Complaint Procedures. 15 <br />5. Subscriber Contracts. 16 <br />6. Refund Policy. 16 <br />7. Late Fees. 16 <br />8. Office Policy. 16 <br />SECTION 6. <br />ACCESS CHANNEL(S) PROVISIONS 16 <br />1. Public, Educational and Government Access. 16 <br />2. Charges for Use 17 <br />3. Access Rules. 17 <br />4. Access Support. 17 <br />5. Studio Relocation. 17 <br />6. Regional Channel 6 18 <br />7. State and Federal Law compliance. 18 <br />SECTION 7. <br />INSTITUTIONAL NETWORK (I -NET) PROVISIONS 18 <br />1. Capacity. 18 <br />2. Grantee's Use of Capacity. 19 <br />3. End -User Equipment 19 <br />4. Service Standards. 20 <br />SECTION 8. <br />OPERATION AND ADMINISTRATION PROVISIONS 20 <br />1. Administration of Franchise. 20 <br />2. Delegated Authority. 20 <br />3. Franchise Fee. 20 <br />4. Access to Records. 20 <br />5. Reports and Maps to be Filed with City. 21 <br />6. Periodic Evaluation 21 <br />SECTION 9. <br />GENERAL FINANCIAL AND INSURANCE PROVISIONS 21 <br />1. Performance Bond. 21 <br />2. Letter of Credit. 22 <br />3. Indemnification of City 25 <br />4. Insurance. 25 <br />Page 61 <br />