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10. Lockout Device. Upon the request of a Subscriber, Grantee shall make available <br />a Lockout Device at no additional charge to Subscribers. <br />SECTION 5. <br />SERVICE PROVISIONS <br />1. Regulation of Service Rates. <br />a. The City may regulate rates for the provision of Cable Service, equipment, <br />or any other communications service provided over the System to the extent <br />allowed under federal or state law(s). City reserves the right to regulate <br />rates for any future services to the extent permitted by law. <br />b. A list of Grantee's current Subscriber rates and charges shall be maintained <br />on file with City and shall be available for public inspection. Grantee shall <br />give City and Subscribers written notice of any change in a rate or charge <br />no less than thirty (30) days prior to the effective date of the change. <br />2. Non- Standard Installations Grantee shall install and provide Cable Service to any <br />Person requesting other than a Standard Installation provided that said Cable <br />Service can meet FCC technical specifications. In such case, Grantee may charge <br />for the incremental increase in material and labor costs incurred beyond the <br />Standard Installation. <br />3. Sales Procedures. Grantee shall not exercise deceptive sales procedures when <br />marketing any of its services within City. In its initial communication or contact <br />with a non - Subscriber and in all general solicitation materials marketing the <br />Grantee or its services as a whole, Grantee shall inform the non - Subscriber of all <br />levels of service available, including the lowest priced and free service tiers. <br />Grantee shall have the right to market door -to -door during reasonable hours <br />consistent with local ordinances and regulation. <br />4. Subscriber Inquiry and Complaint Procedures. <br />a. Grantee shall have a publicly listed toll -free telephone number which shall <br />be operated so as to receive Subscriber complaints and requests on a <br />twenty -four (24) hour - a-day, seven (7) days -a -week basis. During normal <br />business hours, trained representatives of Grantee shall be available to <br />respond to Subscriber inquiries. <br />b. Grantee shall maintain adequate numbers of telephone lines and personnel <br />to respond in a timely manner to schedule service calls and answer <br />Subscriber complaints or inquiries in a manner consistent with regulations <br />adopted by the FCC and City where applicable and lawful. Grantee shall <br />Page 31 <br />