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SERVICE PROVISIONS SECTION 5. 14 <br />1. Regulation of Service Rates. <br />2. Non - Standard Installations. 14 <br />14 <br />3. Sales ales P rocedures. <br />4. Subscriber In•ui and Com•laint Pr•c du es. 15 <br />15 <br />5. Subscriber Contracts. 16 <br />6. Refund Policy. 16 <br />7. Late Fees. 16 <br />8. Offic_ e Policy <br />SECTION 6. 16 <br />ACCESS CHANNEL(S) PROVISIONS 16 <br />1. <br />Pub is Educational and Government Access. 17 <br />2. Charges for se 17 <br />3. Access Rules. 17 <br />4. Access art. 17 <br />5. Studios Relocation 17 <br />6. Regional Channel 6 18 <br />7. State and Federal Law comnliance. <br />SECTION 7. <br />INSTITUTIONAL NETWORK (I -NET) PROVISIONS 18 <br />1. Ca aci . 19 <br />2. + ' t Jse of CanacitY. 19 <br />3. End User Eauinment 20 <br />4. Service Standards. <br />SECTION 8. 20 <br />OPERATION AND ADMINISTRATION PROVISIONS 20 <br />1. Administration of Franchise. 20 <br />2. Delegated Authority. 20 <br />3. <br />Franchise 20 <br />4. Access to Records. 20 <br />5. Re.orts and Maas to be Filed with Ci . 21 <br />6. Periodic Evaluation <br />SECTION 9. <br />GENERAL FINANCIAL AND INSURANCE PROVISIONS 21 <br />1. Perform ante Bona. 22 <br />2. Letter_ of Credit. 25 <br />3. Indemnification of City 25 <br />4. Insurance. <br />Page 27 <br />