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Grantee may also schedule service calls outside normal business hours for <br />the convenience ppotoment with a customer shall <br />close of business on the <br />cancel PP ointment. If the installer or <br />business day prior to the scheduled appointment. time, he /she <br />technician is late and will not meet the specified app the <br />must use ent/ atr efforts <br />conveniences of the or. reschedule the Service <br />appointment / call <br />appointments must be met in a manner consistent with FCC standards. <br />any standard form Subscriber <br />Sub criber Contracts. Grantee shall file with City Y <br />5. contract Grantee. Iflnolsuch <br />chd rite Selo statcontract <br />ngexists, ra and sharp file <br />le <br />the the Cri e document comp of any the Subscriber shall be availablenfor public inspection during o any <br />Subscriber c <br />business hours. <br />rate on <br />6. Refuv_ d than a the <br />11 month's sere ice, Grantee shallsprorat he terminates <br />monthlyservice <br />ra an <br />receives loss period for which service was rendered to the <br />the basis of the number of days in the P <br />number of days in the billing. <br />Fees for the late payment of bills shall not be assessed until after the <br />�, Lary ee provided and, as of the due date of the bill notifying <br />service has been unpaid P <br />ay not <br />Subscriber of an unpaid balance, the bill a meet of billins <br />and the servicing and <br />exceed the actual costs to Grantee of late p y <br />collecting of such accounts. <br />or the Franchise territory <br />8. com body of which City is a Member for receiving <br />Office Policv Grantee shall maintain a location in City <br />Subscriber in u i joint and bill payments. cry <br />Subscriber inquiries and bill p The location Icsaddit addition, staffed <br />Grantee shall <br />capable of receiving inquiries and bill payments. <br />payments after hours. <br />maintain a local drop box for receiving <br />SECTION 6. <br />ACCESS CHANNEL(S) PROVISIONS <br />.ver jen Acces <br />1 pug is Educational aid crate, administer, promote, <br />City or its designee is hereby designated to op ramming) <br />and manage access (public, education, and government programming) <br />„ ) programming on the Cable System. <br />(hereinafter "PEG access <br />b. Grantee shall dedicate 12 channel(s) for PEG access and community <br />programming use in accordance with the Proposal. All residential <br />a. <br />16 <br />Page 44 <br />