11-12-1997 Council Agenda - Laserfiche WebLink

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3. Like any business, property runs on the strength of it's staff With ongoing training and oversight by senior management, we intend to run a tight property at Montreal. While in no way criticizing past management, staffing Montreal with individuals who can carefully screen and attract quality residents as well as identify and resolve the inevitable problem issues that will arise is key to achieving the highest level of success at Montreal. This may mean that we identify special needs at the property. For example, at one property we staffed with an individual fluent in Spanish to address the needs or our Spanish speaking residents. This person increased our screening ability as well as developed a repoir with residents who effectively helped her screen our property. Again, this followed a property renovation and pride of residence played an additional role. HADC, in conjunction with GPM, intends to assess the needs of the Montreal Courts residents for "non- housing" support activities. Often times affordable housing communities have a large percentage of single working parents or households where both parents work. When children return from school between 3:00 and 3:30 they often have several hours without adult supervision or planned activities. Boredom may lead to inappropriate, unplanned and often uncharacteristic behavior for youngsters. At Montreal Courts, HADC and GPM believe that there are special needs for families and children. Once we are able to properly evaluate these needs, HADC is committed to staffing services and activities that cater to the needs of these individuals and families. Clearly we have a unique opportunity with the current strength of the multifamily market to develop a strong community at Montreal Courts. Combined with the positive changes that renovation will bring, we are in a position to renovate and manage Montreal Courts into a property that the City of Little Canada and its residents can be proud of. Page 19