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MAINTENANCE SPECIFICATIONS <br />A. Maintenance Agreement includes: <br />.l <br />- unlimited service calls <br />- labor (excluding Whisperdiscs & ribbons which are accessories) <br />- all parts (except elements & print wheels) <br />- travel charges <br />- one annual inspection /cleaning (see B.) <br />B. Annual inspection includes: <br />- power air cleaning <br />- lubrication <br />- adjustment check for worn parts <br />- parts replacement where necessary <br />- complete function check <br />C. Vendor will provide you with inventory of <br />typewriters upon completion of inspections. <br />Inventory to include: <br />- serial numbers <br />- model number and description of unit <br />- location of machines (departments, room <br />numbers, etc.) <br />D. Any machines added to or deleted from your <br />inventory, can be pro -rated at any time per <br />your request <br />E. Excellent response time of 2-4 hours, or less, <br />on all service calls placed with our office <br />F. 14 factory trained, qualified service technicin.ns <br />who: <br />- are radio- dispatched for prompt service <br />- are available Monday thru Friday 7:45 a.m. - <br />5:00 p.m. <br />- carry a full inventory of high usage parts <br />G. Vendor's facilities include: <br />- corn lete inventory of new IBM parts <br />- c eaning equipment <br />- adequate shop facilities for all repairs <br />- an inventory of acceptable loaner machines to <br />be used on a "no charge" basis if shop repairs <br />are ever necessary <br />$95.00 annually <br />