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SUSAN O'NEIL <br />3530 Rustic Place <br />Shoreview, Minnesota 55126 <br />(612) 481-9731 <br />EXPERIENCE OVERVIEW <br />Professional background encompasses multi - industry experience fulfilling sales, marketing, and travel <br />program objectives <br />WORLD TRAVEL & INCENTIVES - Minneapolis, Minnesota (1983 to 1987) <br />Meeting Planner <br />Responsibilities and Achievements <br />• Coordinator for conference for 10,000 participants in Milwaukee, Wisconsin <br />• Handled all aspects of international conference including air, hotel, and shuttle arrangements <br />• Successfully arranged and facilitated housing of the anticipated attendees as well as an additional <br />3,000 for this conference event which ran simultaneously in five hotels and contracted four bus <br />companies <br />BUSINESS INCENTIVES, INC. - Minneapolis, Minnesota (1983 to 1985) <br />Meeting Planner <br />Responsibilities and Achievements <br />• Assumed responsibility as liaison between client, account executive, travel participants, and suppliers <br />as well as for inter - company communications and meetings <br />• Negotiated and confirmed all program prices with suppliers <br />• Maintained and increased company profits by upgrading programs with creativity and workability <br />• Prepared, researched and prepared briefing notes for travel staff <br />• Conducted travel staff and client pre - operation briefing <br />• Assisted in the development of the Departmental Procedure Manual <br />• Relocated to Raleigh, North Carolina to assist a Fortune 100 company as In -House Coordinator <br />• Increased profit volume by 45 percent on a $35,000 account <br />• As member of team of three, managed and coordinated a $4 million account <br />• Coordinated a six city rollout meeting with French- Canadlan transactions, rear screen projection, and <br />communications in seventeen days <br />• Recelved company recognition for incorporating new idea of maintaining client review files <br />Z & S PROPERTY MANAGEMENT COMPANY - Minneapolis, Minnesota (1981 to 1983) <br />Property Manager <br />Responsibilities and Achievements <br />• Performed market analysis in order to assist in determining rental schedule <br />• Coordinated advertising and solicited tenants <br />• Monitored delinquencies and enforced collection policies <br />• Coordinated preventative maintenance program for 400 units through Inspections, budgeting, <br />purchasing of supplies and hiring contractors <br />• Hired, trained and supervised resident managers and other employees <br />EDUCATION <br />Lakewood Community College - White Bear Lake, Minnesota (1975 to 1978) <br />College coursework with emphasis in Nursing and Vocal Performance <br />PROFESSIONAL AND CIVIC AFFILIATIONS <br />Bach Society of Minnesota - Board of Directors, Vocalist <br />Friend of the Minnesota Children's Museum - Member /Committee Participant <br />Maternity of Mary Catholic Church - Soloist (Eleven Years) <br />INTERESTS <br />Music, Cooking, Gardening Page 4 <br />References Available Upon Request <br />