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h. An AVE, interface fails to process updates for over 50% of units. <br />i. A mobile interface (MDT or MDC) repeatedly fails to process incident or status change information. <br />A Standard CAD to External System Incident Data Transfer Interface License (RMS) is down. <br />D. Inform IQ, Browser and (3ISLink: <br />a. There are no thgent Priority (Priority 2) issues for these products. <br />Additional Information: <br />• Disaster Recovery and Training CAD /Mobile Systems do not generally qualify for after Normal Customer Services Hours <br />support. This would change if the Production System has !'ailed over to the Disaster Recovery System or following a test <br />failover, and it is inoperable for more than one (I) business day, TriTech will work to resolve the problem. <br />A. Modifications to installed'fri'fech CAD /Mobile Licensed Software that operates with State and National Criminal <br />Justice Information Systems (State CIS /NCIC) systems to acconnnodate Government Mandated Changes dictated <br />by State and Federal agencies having authority over these programs. <br />CAD and Mobile Data Agreement Ramsey County and User Members Page 47 of 48 <br />