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7. How often do you use Comcast's on-screen program guide to decide what to watch? <br />_ NEVER _ OCCASIONALLY _ FREQUENTLY _ ALWAYS — DON'T KNOW <br />8. How satisfied are you with the Comcast cable TV service? Are you very satisfied, somewhat <br />satisfied, neutral, somewhat dissatisfied, or very dissatisfied? <br />_ VERY SATISFIED SOMEWHAT SATISFIED _ NEUTRAL <br />SOMEWHAT DISSATISFIED <br />VERY DISSATISFIED <br />I would like to ask you about your level of satisfaction with Comcast's cable TV service in a number of <br />areas. For each item, please rate Comcast's performance as follows: Very Good, Good, Fair, Poor, or <br />Very Poor. If you don't know, just say so. Let's start with... <br />VERY VERY DONT <br />GOOD GOOD FAR POOR POOR KNOW N/A <br />9. The quality of the picture and sound <br />delivered by Comcast <br />10. The reliability of Comcast's cable TV <br />service <br />11. The number and variety of channels <br />offered <br />12. The helpfulness of Comcast's <br />customer service representatives <br />13. The rates charged by Comcast for <br />cable TV service <br />14. The ease of getting services installed <br />or changed by Comcast <br />15. The ease of getting problems repaired <br />or resolved by Comcast <br />16. The ability to quickly speak to a <br />customer service representative when <br />you call Comcast <br />17. The ability of Comcast to respond <br />to a service call within the promised <br />promised time period <br />18. Are there any other Comcast cable TV service matters that you are concerned about? <br />YES: <br />NO <br />19. C -T -V North Suburbs delivers local government, sports and community programming on Comcast <br />channels 14, 15, and 16; local educational programming on channels 18, 19 and 20; non -local <br />programming on channel 21; and NASA TV on channel 98. Have you ever watched a program on a <br />C -T -V channel? <br />_ YES NO (GO TO QUESTION 38) <br />_ <br />DONT KNOW / DON'T REMEMBER (GO TO QUESTION 38) <br />20. How often do you watch local government, sports and community programming on channels 14, 15, <br />and 16? <br />_ DAILY AT LEAST ONCE / WEEK _ 1 - 3 TIMES / MONTH <br />LESS THAN ONCE 1 MONTH NEVER DON'T KNOW/DON'T REMEMBER <br />2 <br />64 <br />