05-27-2015 Council Packet - Laserfiche WebLink

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OTHER CITY'S RESPONSES TO SOCIAL MEDIA/FACEBOOK We're on Facebook and twitter. It's been a good response, We haven't had any negative comments on our pages and it's been a good way to communicate with the citizens and people that used to live here, If there ever were to be a comment that needed to be removed from the page I would take a screen shot of it and save it, and have a memo on file as to why it was removed the date and time it was removed eto, You may want to have on the Facebook page a disolaimer that the city reserves the right to remove bad comments, Otherwise it's been a good experience. I like Twitter as well. You can have a standing search for your town name and see what people are saying about it, Of course you get a lot of unrelated things. But Pm surprised about how many tweet about the Winnebago motorhomes! Austin Bleess, City of Winnebago Soandia has had a Faoebook page for awhile, The only postings are basically duplications of news items posted to the city's website, that also have a link back to the website. The almost always have to be shortened to fit I•acebook's limits, (If you look at the website and then the Facebook page, you'll see what I mean,) I do find that some folks who might never use the website to get the news items do use Facebook, which then leads them back to the website far the details, They like it because they don't have to check for news items, it just pops up on their Faoebook page, We do also offer an ewmail notification of news that we push out every week or two, Looking at the lists of users of both services there's some overlap, but not too much. Just another way to get the (same) word out. It gives more choices for how people connect with the city. We do NOT allow anyone to post or comment. We had some problem initially when a glitch in Facebook allowed someone to post. , , and it was a defamatory comment we immediately had to delete. Not allowing comments allows you to avoid having to track the comments & retain them for records retention/ data practices reasons, also, It just removes some complications, We encourage people to send us e-mails if they have comments, instead. Anne Hurlburt, City of Soandia The city of 'Mankato is using Facebook on a regular basis. We post all of our news releases and allow public, postings too, It's been a great way to be interaotive about items, We also use Twitter, All of our social networking sites are monitored through H'ootSuite. This way if we receive public postings we can respond on a timely basis.