07-08-2015 Council Packet - Laserfiche WebLink

Home Browse Search

OTHER CITY'S RESPONSES TO SOCIAL MEDIA/FACET-3001C We're oto Facebook and twitter. Ws boon a good response, We haven't had any negative comments on aur pages and it's boon a good way to communicate with the citizens and people that used to live here, If there ever were to boa comment that needed to be removed from the page I would take a screen. shot of it and save it, and have a memo on file as to why it was removed the date and time It was removed eto. You may want to have on the Facebook page a disalainaer that the city reserves the right to remove bad comments, Otherwise it's boon a good experience. I like Twitter as well, You can have a standing search for your town name and see what people are saying about it, Of course you get a lot of unrelated things, But I'm surprised about how many tweet about the Winnebago rnotorhornesl Austin Blooss, City of Winnebago Seanclia has had a Facebook page for awhile, The only postings are basically duplications of news items posted to the city's website, that also have a link back to the website, The almost always have to be shortened to fit paoebook's limits, (If you look at the website and then the Paoebook page, you'll see what I moan) I do find that some folks who might never use the website to get the news items do use I'aaebook, which then leads them back t0 the website for the details, They like it because they don't have to check for news items, it Just pops up on their Facebook page, We do also offer an e-mail notification of news that we push out every week or two, Looking at the lists of users of both services there's some overlap, but not too much, Just another way to get the (same) word out. It gives more choices for how people connect with the city. Wo do NOT allow anyone to post or comment, Wo had some problem Initially when a glitch in Facebook allowed someone to post,,, and it was a defamatory comment we immediately had to delete. Not allowing oonnments allows you to avoid having to traok the comments & retain them for records retention/ data practices reasons, also. It just removes some complications, We encourage people to send us e-mails if they have eonnnaents, instead, Anne Hurlburt, City of Soandia The city of Mankato is using Facebook on a regular basis, We post all of our news releases and allow public postings too, It's been a great way to be interactive about items, We also use Twitter, All of our social networking sites are monitored through HootSulte. This way if we receive public postings we can respond on a timely basis.