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TABLE OF CONTENTS <br />STATEMENT OF INTENT AND PURPOSE 1 <br />SECTION 1. SHORT TITLE AND DEFINITIONS 1 <br />1.1 Short Title. 1 <br />1.2 Definitions 1 <br />SECTION 2. GRANT OF AUTHORITY AND GENERAL PROVISIONS 6 <br />2.1 Grant of Franchise 6 <br />2.2 Grant of Nonexclusive Authority 8 <br />2.3 Lease or Assignment Prohibited. 8 <br />2.4 Franchise Term. 9 <br />2.5 Compliance with Applicable Laws, Resolutions and Ordinances. 9 <br />2.6 Rules of Grantee. 10 <br />2.7 Territorial Area Involved. 10 <br />2.8 Written Notice 12 <br />2.9 Effective Date. 13 <br />SECTION 3. CONSTRUCTION STANDARDS 13 <br />3.1 Registration, Permits and Construction Codes. 13 <br />3.2 Restoration of Rights -of -Way and Property. 13 <br />3.3 Conditions on Right -of -Way Use. 14 <br />3.4 Use of Existing Poles and Undergrounding of Cable. 15 <br />3.5 Installation of Facilities 16 <br />3.6 Safety Requirements. 16 <br />3.7 Removal of Facilities at Expiration of Franchise. 17 <br />SECTION 4. DESIGN PROVISIONS 17 <br />4.1 System Facilities and Equipment 17 <br />4.2 Periodic Progress Reporting. 20 <br />4.3 System Maintenance. 21 <br />4.4 System Tests and Inspections; Special Testing. 21 <br />4.5 Drop Testing and Replacement 22 <br />4.6 FCC Reports 22 <br />4.7 Lockout Capability 22 <br />4.8 Types of Service. 22 <br />4.9 Uses of System 23 <br />4.10 Additional Capacity. 23 <br />SECTION 5. SERVICE PROVISIONS 23 <br />5.1 Customer Service Standards. 23 <br />5.2 Video Programming. 23 <br />5.3 Regulation of Service Rates. 23 <br />5.4 Sales Procedures. 24 <br />5.5 Subscriber Inquiry and Complaint Procedures. 24 <br />5.6 Subscriber Contracts. 25 <br />5.7 Service Credit 25 <br />5.8 Refunds or Credits. 25 <br />5.9 Late Fees. 26 <br />