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<br />WS – Item 7 <br />WORK SESSION STAFF REPORT <br />Work Session Item No. 7 <br /> <br /> <br />Date: September 5, 2017 <br /> <br />To: City Council <br /> <br />From: Jeff Karlson <br /> <br />Re: City Hall Phone Coverage <br /> <br /> <br />Background <br /> <br />Mayor Reinert has received complaints from residents about not getting to a live person <br />when calling city hall. <br /> <br />As much as staff tries to prevent this from occurring, it does happen occasionally when <br />city hall is short-staffed due to vacations, sick days, doctor/dentist appointments, <br />extended FMLA leaves, and when support staff is helping other people at the front <br />counters. <br /> <br />I have discussed this with the management team and will be prepared to address it during <br />the work session. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />