09-03-13 Council Packet - Laserfiche WebLink

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TylerINCODE V.XSpringbrookV.7 CostX- Tyler meets City requirements and has a lower short and long-term cost. FlexibilityXX Both systems would provide the City with sufficient flexibility for reporting, down-loading, converting to/from Excel, interfacing with other products.Tyler offers better customization possibilities. ConversionX- While both vendors offers data conversion, Tyler offered conversion of morehistorical data at a much lower cost. Also, since our current system is with Tyler they are very familiar with converting to their upgraded product. In addition, fewer modifications to the current chart of accounts andutility account structure would be necessary. SupportX- Users of the Springbrook system have reported that they offer good support; however it was also reported that any solutions requiring additional tech time came at additional cost. Our experience with Tyler over the last 15years is that they provide excellent support and are very flexible when technical assistance is needed. Implementation ScheduleXX Both vendors offer similar schedules and costs for implementation. st Implementation would begin after the 1of the year. Customer SatisfactionXX The references we contacted for both vendors were satisfied with the products and with the customer support. As with any vendor there was some areas which needed improvement but customers were satisfied overall. As mentioned above, we have been very satisfied with the Tyler products and support staff. Other factors affecting staff’s recommendation is that Tyler offers ‘Perpetual Licensing’. Once a customer has purchased Incode Version X they may continue to upgrade at any time to an upgraded version without incurring further licenseor upgradefees. The only costs at the time of upgrade would be for additional staff training on the new version of software. After evaluating the products and the results of research staff has concluded that all factors considered, Tyler Incode Version X offers the best solution for upgrading our financial software systems in a Cloud hosted environment. The cost of acquisition and implementation will be paid from the office equipment replacement fund, which has been accumulating the funds for this purpose.