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5.2 Video Programming 32 <br />5.3 Regulation of Service Rates. 32 <br />5.4. Sales Procedures. 32 <br />5.5 Subscriber Inquiry and Complaint Procedures. 32 <br />5.6 Subscriber Contracts. 34 <br />5.7 Service Credit. 34 <br />5.8 Refunds or Credits. 34 <br />5.9 Late Fees. 34 <br />5.10 Notice to Subscribers. 34 <br />5.11. Exclusive Contracts and Anticompetitive Acts Prohibited 35 <br />5.12. Office Availability and Drop Boxes 35 <br />SECTION 6. ACCESS CHANNEL(S) PROVISIONS 36 <br />6.1. Public, Educational and Government Access 36 <br />6.2. PEG Support Obligations. 38 <br />6.3 Regional Channel 6. 40 <br />6.4 Leased Access Channels. 40 <br />6.5 PEG Obligations. 40 <br />6.6 Costs and Payments not Franchise Fees 41 <br />SECTION 7. INSTITUTIONAL NETWORK (I -NET) PROVISIONS AND RELATED <br />COMMITMENTS 41 <br />7.1. Institutional Network Facilities and Capacity. 41 <br />7.2 Dark Fiber Optic Infrastructure Requirements. 44 <br />7.3 Grantee's Use of I -Net and DFOI Capacity. 45 <br />7.4 I -Net and DFOI Performance Standards. 46 <br />7.5 Institutional Network and DFOI Security. 46 <br />7.6 Interconnection of Institutional Networks 47 <br />7.7 Subscriber Network Drops to Designated Buildings 48 <br />SECTION 8. OPERATION AND ADMINISTRATION PROVISIONS 49 <br />8.1. Administration of Franchise 49 <br />8.2. Delegated Authority. 49 <br />8.3. Franchise Fee. 49 <br />8.4 Access to Records. 50 <br />8.5. Reports and Maps to be Filed with City 51 <br />8.6. Periodic Evaluation. 51 <br />SECTION 9. GENERAL FINANCIAL AND INSURANCE PROVISIONS 52 <br />9.1. Performance Bond. 52 <br />9.2. Letter of Credit 53 <br />9.3. Indemnification of City. 55 <br />9.4. Insurance 56 <br />SECTION 10. SALE, ABANDONMENT, TRANSFER AND 57 <br />REVOCATION OF FRANCHISE 57 <br />10.1. City's Right to Revoke 57 <br />10.2. Procedures for Revocation. 57 <br />10.3 Continuity of Service. 58 <br />ii <br />