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<br /> <br /> <br />springbrooksoftware.com | info@sprbrk.com | 866-777-0069 <br />5/6 <br />Order Duration <br /> <br />The Order Duration is defined as follows: <br />• Any Software Licenses or Hardware are one-time, non-refundable purchases. <br />• Subscriptions, Maintenance, Hosting and Support (“Recurring Services”) continue from <br />the Order Start Date through the term listed in this Order Form (or if not listed, 1 year). <br />• Orders for Recurring Services auto-renew unless the Customer or Springbrook provides a <br />written notice of non-renewal at least sixty (60) days’ before the end of the Order Term <br />• Subscription Service fees and any other recurring fees will be subject to an automatic annual <br />increase by not more than five percent (5%) of the prior year’s Subscription Service fees <br />("Standard Annual Price Increase"). <br /> <br />Invoice Timing and Delivery <br />Invoices are delivered electronically via e-mail to the billing contact on file for the Customer. Customer <br />invoices are issued for the full amount of software and services purchased as follows: <br /> <br />Items Ordered Invoice Timing <br />Professional Services Orders Monthly for services in the prior month* <br />Software Licenses and Hardware Customer signature on Order Form <br />Subscriptions, Maintenance and Hosting (New) Customer signature on Order Form <br />Software Licenses, Subscriptions, Maintenance and <br />Hosting (Renewal) 60 days in advance of the Order Start Date <br />CivicPay Transactions Monthly for transactions in the prior month <br /> <br />*Professional Services pricing is based on expected hours using Springbrook’s standard implementation <br />methodology. Actual hours and billings may vary from this estimate. Please note that only when <br />project costs exceed $5,000 of this estimate, a signed change order will be required to continue work – <br />changes under $5,000 will continue to be delivered and billed accordingly. <br /> <br />Special Order Terms <br />Special Order Terms None <br />In the event of an inconsistency between this Order Form, any governing <br />agreement, purchase order, or invoice, the Order Form shall govern as it pertains to this <br />transaction. <br />