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Park Planning and Design Procoss Institute fo Professional Development <br /> For Parks and Recreation factilties Minnasola Rec �tlora end Perk Association <br /> Need* Assossment <br /> • The intent is to find out what the user-groups) need and want- Be .very <br /> specific. <br /> • For the city to understand what It Will take to keep citizens satisfied (and <br /> Supportive), it is essential to ffnd out the answer to four key questions. <br /> 1) who are they: <br /> 2) What are their eyp tatlons? <br /> 3) What must we do' g to tn their expectations? <br /> 4) What must we do to reed their expectations? <br /> To' go one step farther and gain their long-terra commitment, the city must <br /> ask: <br /> 9) How'can we anticlpat64heir changing needs? <br /> 2) How can we`nneet those greeds? <br /> The key is for you to maintain close contact with the user groups to <br /> monitor their ever changing needs, <br /> Then the city must take action on those changing needs. Be proactive, not <br /> reactive. Treat your citixens.as a business would treat their customers. <br /> The biggest challenge for all businesses is to stay in touch with the <br /> customer. Their existence depends on it And so does.yours. <br /> • Key concerns: <br /> s) Do not assume that you af:ea.dy knew what they need, and want. Ask <br /> them directly by going out Into,(he community. <br /> 2) Use the most appropriate survey instalment to get the job done. <br /> Understand the Inherent limitations of each survey technique. <br /> 3) Remember �- meeting the needs of the user groups is your primary <br /> concern. The success of y ur park system depends on it. <br /> Brauer Associates, Ltd. MOO 4, 1993 <br />