2021-095 Council Resolution - Laserfiche WebLink

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On Saturday August 13th an unsolicited girl on a Segway came up to my house offering professional extermination services for $99.00. She said it was a deal because they were in our neighborhood. I agreed to the service and signed the form on her IPAD. I explained we have a issue with bugs in kitchen and I'd been spraying and spraying but they continue to come back. She said the service was familiar with this type of situation, and said they would spray in baseboards because that is where they hide. The "service" came today. It was one girl with a bottle of spray. It was obvious she did not know what she was doing. She sprayed a few times around the refrigerator and I had to tell her where to spray and to spray the baseboards. I then pulled up the fraudulent agreement -it is not $99.00, is a year contract they're trying to hook me into. I called, text, and emailed the company saying I wanted to cancel. Response 08/17/2021 We apologize that you have had a bad experience, and want more details on what happened. We've been trying to contact you regarding your concerns unsuccessfully - it looks like we have had the wrong email on file *************************** and haven't been able to reach via call. Dale will be reaching out to go over the situation shortly. It does look like you were billed incorrectly, so the charge from 8/16/21 has been reversed and should reflect on your account in 3-5 business days. Complaint Type: Advertising/Sales Issues Status: Resolved 07/19/2021 A sales person came to our house when I was at work told my husband who has early dementia that his wife sent him. told my husband that I wanted service and had him get his debit card to pay for the first service. I have 5 dogs and would never spray pesticides around them. I called right away and they said they would cancel and not take money from his account but they did. I am going to call them again tomorrow but from reading the reviews I doubt we will have much luck. Basically they scammed a senior with a medical issue Response 07/22/2021 We take an accusation like this very seriously. Whenn reviewing this person's account - it appears they had never Customer Response 07/22/2021 [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** **** Complaint Type: Problems with Product/Service Status: Answered 06/07/2021