08-23-2021 Council Special Work Session Packet

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and will only be allowed to run on computers using a newer hardware security module (called TPM 2.0). Support for Windows 10 will end on October 14, 2025. All computers without the proper hardware security component will need to be retired from use at that time. 3. Warranty support. Warranty replacement of computer components. General warranty support for computers we order ends at 3 years post-purchase. Any repairs or replacement of equipment incurs “out-of-pocket” expense for the city and additional down time. 4. Productivity. Consider a city employee who does repetitive tasks on a 6-year-old computer all day to issue/manage permits, for example. I can easily show with very conservative estimates that the additional seconds needed to complete those tasks on an aging computer added up over a year, factored by the employee’s salary, add up to more than the replacement cost of that computer. If the motivation to extend the replacement cycle of the desktop computer is to save money. I will argue that allowing an old computer to remain in the environment is costlier than replacing it with better performing, new equipment. I recognize that lost productivity is a “soft cost” but as a manager, I am always looking for ways to add efficiency and serve my customers better. We will certainly support your desktop computer to the best of our ability hardware despite its age. If it is functioning adequately to meet your needs, supportable and secure, we cannot and will not strong-arm you into replacing it. Our replacement recommendations are based on best practice, industry standards, our own personal experience and common sense. I think it is important to note that Metro-Inet gains nothing from procurement of new hardware. In fact, we have worked very hard to negotiate excellent pricing from the manufacturers with whom we work so that we may offer the best possible value to our members. Furthermore, we do not chargeback our members, specifically, for procurement services and asset management assistance. It is a part of the service we provide to every entity we serve and goes above and beyond what most IT service providers do”.