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backs and continued to have bills arrive. Attached is the copy of the email from Joshua's on May 1st asking for <br />payment so if the account was closed on April 21st, why are billing requests continuing? Additionally, I am <br />also including a screen shot of the account details which show my email and phone number are both accurate <br />and up to date in Joshua's system. If repeated attempts to contact me have been made, then Im at a loss as to <br />why no voicemail was ever left. <br />Bottom line... I need some evidence of account closure to be confident that at some point I wont be dealing with <br />derogatory reports to my credit. <br /> <br /> <br />Regards, <br />***** ****** <br />M <br />Response <br />05/04/2021 <br />Attached are screenshots from our customer service system showing the account is frozen, the balance is $0, <br />and a few shots of outbound call attempts from our phone system. Please let me know if this suffices and if <br />there is anything else we can provide to you that would put you at ease that your account with us has been <br />permanently closed and you owe no balance. <br /> Customer Response <br />05/04/2021 <br />[A default letter is provided here which indicates your acceptance of the business's response. If you wish, <br />you may update it before sending it.] <br /> <br />Better Business Bureau: <br /> <br />I have reviewed the response made by the business in reference to complaint ID ********, and find that this <br />resolution is satisfactory to me. <br /> <br />Regards, <br /> <br />***** ****** <br />Complaint Type: Problems with Product/Service <br />Status: Answered <br /> 04/29/2021 <br />I had a year contract of termite treatment with Josuha's pest control. I paid $160 for installment the bait and I <br />was heard they would come and check every 3-6months but nobody visited the site for a year. I did not want to <br />renew my contract due to the quality of service and the teller said they will take termite treatment bait out from <br />my house. I already paid for that a year ago. I want them to refund $160 if they take termite treatment bait out <br />or leave the termite treatment bait. <br />S <br />Response <br />04/29/2021 <br />It is standard and effective to check Sentricon bait stations annually, it is a best practice to disturb the stations <br />minimally so that the pests are not deterred from feeding. We reviewed this with the customer at the time he <br />agreed to the service and are attaching a copy of his signed service agreement. <br /> <br />The disputed $160 charge from July 2020 was not actually for the customer's termite service, he had another <br />subscription for general pests, we are attaching a copy of this service agreement also.