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BE READY FOR ANY EMERGENCY <br />When a emergency occurs, a disaster strikes, or a pandemic hits, the last thing you want to worry about is finding the <br />right vendor to help you get your business back up and running. We can help with that. Marsden Restora�on’s Five <br />Diamond Program offers a priority emergency response to our members. From pre-event planning through recovering <br />from the crisis, we provide the immediate emergency response that enables your business recovery. The benefits of <br />becoming a Five Diamond member include: <br />© Marsden Holding, LLC, 2020 | V1-2020-7-16 <br />For more information, contact your local Marsden representative or visit www.marsden.com. <br />CLEANING | SECURITY | HVAC | CALIBRATION | RESTORATION | FACILITIES MANAGEMENT <br />FIVE DIAMOND EMERGENCY RESPONSE PROGRAM <br />PEACE OF MIND <br />You have a safety net if something happens to your facility. You already have a trusted, <br />established vendor for restora�on, mi�ga�on, cleanup, storm preparedness, documenta�on, <br />environmental concerns, and disinfec�on services. <br />PRIORITY SERVICE <br />In the event of a large-scale disaster or other emergency event that results in a surge in demand, you <br />will receive priority service as a Five Diamond Member. In order to ensure all of our Five Diamond <br />Members receive priority service, we are limi�ng our membership to 100 clients na�onwide. <br />PERSONALIZED PROGRAM <br />You will be assigned a dedicated representa�ve who will collect informa�on about your facility and <br />establish a chain of command in the event of an emergency, which will decrease down�me following <br />a disaster event and allow us to get to work quickly. <br />PRICE TRANSPARENCY <br />We will annually publish price lists so that you are aware of service costs upfront and not a�er the <br />work is completed. We always provide transparency in our billing and nego�a�ons with insurance <br />companies and consultants. <br />PARTNERSHIP <br />Marsden Restora�on is part of the Marsden Services organiza�on, a na�onwide integrated facility <br />services provider. By partnering with us, you will receive the support of all of Marsden’s providers, <br />which enhances response �mes and service offerings, including janitorial and disinfec�on; security <br />and inves�ga�ons; mechanical maintenance; calibra�on and valida�on; and facili�es management. <br />Page 16 of 30