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A 2020 survey by Init Satisfaction, an independent market research agency, found that Quadient customers are highly <br />satisfied with the company. Insight from 1,900 customers depicts that customers view their partnership with Quadient very <br />highly, with an overall satisfaction rate of 97%. They view Quadient as a trusted partner that cares about their customers. <br />Equipment <br />• Reliability <br />• Ease of use <br />Delivery & Installation <br />• Time between order <br />and installation <br />• Quality of user <br />training <br />Sales Relationship <br />• Frequency of contact <br />• Accurate assessment <br />of needs <br />• Appropriate <br />recommendations <br />Key Satisfaction Reasons: <br />M_�� <br />Maintenance <br />• Speed of resolution when a problem occurs <br />• Professionalism of staff <br />Source: Customer satisfaction survey conducted among 1,900 MRS customers in USA, France, Benelux & UK, <br />Oct -Nov 2020, performed by Init Satisfaction, an independent market research agency <br />Customer Service <br />• Courtesy and responsiveness <br />of employees <br />0Invoice <br />• Clarity of the invoice <br />Website <br />• Ease of accessing <br />"myquadient" for <br />account information <br />