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2 <br />An agency's ability to minimize the impact of an organizational crisis depends on how <br />well it can quickly gather facts, make informed decisions and communicate with key <br />audiences. The proposed plan will help ensure the Lino Lakes has this ability. <br />OBJECTIVE: <br /> Help protect the reputation of the Lino Lakes during an organizational crisis. <br />GOALS: <br /> Mobilize speciality teams - During a crisis, each employee may have a role to <br /> play. This plan will identify and document these roles for all areas of the agency. <br /> Quickly gather and confirm facts - During a crisis, access to timely, accurate <br /> information is the lifeblood of smart decisions. This plan will establish fact <br /> gathering and fact-sharing protocols for the department. <br /> Strategic dissemination of information - This plan will help the agency develop <br /> protocols for communicating clear, concise and accurate information with <br /> employees, City partners and the community when safety and/or reputations are <br /> at risk. <br /> Engage City leaders in the response - During an organizational crisis, engaging <br /> other City leaders, whether out of courtesy or need, is critically important. This <br /> plan will establish protocols for engaging and/or informing other City leaders. <br />The Axtell Group helps communities prepare to successfully navigate and survive <br />organizational crisis through a well-planned and coordinated approach that prioritizes <br />the concerns of the community, sworn and civilian staff, and City partners. <br />GOALS & OBJECTIVES <br />129