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DEDICATION TO CUSTOMER SUCCESS <br />Once a solution is delivered, most agencies are left asking, what's next? Axon has you <br />covered. We are committed to providing Lino Lakes Police Department with post -sales and <br />post -deployment support. Whether that be troubleshooting assistance, technical support, <br />additional training, consulting advice, or help with exchanging and returning equipment, our <br />dedicated team is here for you. Through regular communication, our knowledgeable staff <br />can offer Lino Lakes Police Department the support you should expect from a service <br />provider. This support includes access to: <br />24/7 CUSTOMER SUPPORT — Axon's full customer support division is available via live <br />phone support, 24 hours a day, seven days a week. <br />PROFESSIONAL SERVICES — Experienced and skilled personnel who are involved in the <br />implementation, development, deployment, management, and support of your Axon <br />program <br />SALES ENGINEERS (SE) — SEs own the technical aspects of the sales process and have a <br />technical mindset that allows them to understand complex systems and solve intricate <br />challenges involving hardware, software, and network issues <br />CUSTOMER SUCCESS MANAGERS — Dedicated Axon personnel assigned per agency who <br />communicate important operating system/firmware and hardware updates, identify day- <br />to-day bugs, and address general issues, as well as fulfill hardware refreshes and <br />deployment of new equipment, conduct quarterly business reviews with customers, and <br />identify important customer feature requests <br />ECOMMERCE — Axon's online store available to clients for an expedited purchasing <br />experience on smaller orders <br />CONSULTANTS — Part-time expert consultants, made up of retired law enforcement <br />leaders, who deliver service on smaller projects and serve as additional resources on <br />large projects <br />AXON WEEK — Axon's user conference brings members of the law enforcement <br />community, technology leaders, and prosecutors together to learn how agencies can <br />make policing more effective and efficient with Axon products <br />ACCOUNT MANAGEMENT HELP — Available assistance when issues arise with an agency's <br />account <br />LEARNING AND DEVELOPMENT — Ongoing training courses that cover and promote proper <br />software and hardware use and compliance <br />Our goal is to provide Lino Lakes Police Department with the necessary assistance to help <br />make the most of the solutions you count on every day. With a network of resources <br />dedicated to and designed to meet the needs of law enforcement, Axon is here to help. <br />13 <br />