03/28/2011 Council Packet - Laserfiche WebLink

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• • ATTACHMENT E Service Level Requirements I. Introduction The following standards and requirements are intended to ensure optimum network performance for all Community Anchor Institutions and Co- location Sites subscribing to Connectivity Services on the ZAYO System as defined and described in this Agreement. These standards shall be observed by the Entity, ZAYO, Anoka County and their respective employees, agents and contractors in installing all new internal ZAYO System interfaces and Equipment, in modifying existing installations, and in operating Equipment on the ZAYO System. These standards and requirements have been agreed upon by Anoka County, ZAYO and the Entity. II. Installation at Co- location Sites The ZAYO System, ZAYO Equipment and any County Equipment shall be installed to the Demarcation Point on or at the designated Co- location Sites within specified Community Anchor Institutions to receive Connectivity Service, to provide Connectivity Services to other authorized entities on the ZAYO System, or to furnish other services to commercial customers. Internal wiring to communications and terminal equipment on the Entity's side of the Demarcation Point is generally the responsibility of the Entity. ZAYO or Anoka County shall provide the Entity with a written description showing all work to be performed, specific electrical and environmental requirements for each Co- location Site, and the specific location of the Demarcation Point between the ZAYO System and the Entity's network and equipment. III. Signal Quality The ZAYO System shall achieve the performance standards listed below under worst -case conditions for communications occurring between each Community Anchor Institution and Co- location Site and ZAYO's central office or network control center. A. Data Communications - For any data communications link on the ZAYO System, including all ZAYO Equipment, the bit error ratio (BER) shall be equal to or better than 1 x 10 to the minus 9, provided the Entity provided premises equipment meets or exceeds, and is operating to these specifications. In addition, jitter and latency on all portions of the ZAYO System shall not exceed IOOms. B. ZAYO System Availability - For each Community Anchor Institution/Co- location Site on the ZAYO System that subscribes to Connectivity Services, system or network availability shall 1 P37