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1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />1 <br />Table 1 <br />Well Water Iron and Manganese Data <br />In order to minimize customer complaints and improve aesthetic quality of water supplied <br />to customers, many communities in our region install and operate water treatment plants <br />which remove the iron and manganese from their ground water supply. Although the City <br />of Lino Lakes currently is in compliance with the Primary Drinking Water Regulations, the <br />construction of a Water Treatment Plant would allow the City to supply finished water <br />which meets both the Primary and Secondary Drinking Water Regulations. <br />The current level of water quality complaints is not perceived as sufficient in numbers to <br />justify water treatment at this time. In 2006, the utility supervisor received 56 complaints. <br />Complaints are not always the best indicator of customer satisfaction as many citizens do <br />not complain. A customer survey carried out professionally with statistical accuracy of a <br />few percent would be a better indicator of customer satisfaction. As the customer base <br />continues to expand, the City should expect the number of water quality complaints to <br />increase. The City should also anticipate and be prepared to provide water treatment to <br />remove iron and manganese as the customer base expands and the water system <br />financial capabilities increase. Water treatment will improve consumer satisfaction with the <br />City's water supply. <br />Water Treatment Plant Study 3 13843.000 <br />Well <br />No. 1 <br />Well <br />No. 2 <br />Well <br />No. 3 <br />Well <br />No. 4 <br />Well <br />No. 5 <br />Maximum <br />Secondary <br />Contaminant <br />Level (mg /I) <br />Iron <br />(mg /L) <br />0.71 <br />0.46 <br />0.03 <br />0.18 <br />1.15 <br />0.30 <br />Manganese <br />(mg /L) <br />0.11 <br />0.40 <br />0.26 <br />0.05 <br />0.15 <br />0.05 <br />In order to minimize customer complaints and improve aesthetic quality of water supplied <br />to customers, many communities in our region install and operate water treatment plants <br />which remove the iron and manganese from their ground water supply. Although the City <br />of Lino Lakes currently is in compliance with the Primary Drinking Water Regulations, the <br />construction of a Water Treatment Plant would allow the City to supply finished water <br />which meets both the Primary and Secondary Drinking Water Regulations. <br />The current level of water quality complaints is not perceived as sufficient in numbers to <br />justify water treatment at this time. In 2006, the utility supervisor received 56 complaints. <br />Complaints are not always the best indicator of customer satisfaction as many citizens do <br />not complain. A customer survey carried out professionally with statistical accuracy of a <br />few percent would be a better indicator of customer satisfaction. As the customer base <br />continues to expand, the City should expect the number of water quality complaints to <br />increase. The City should also anticipate and be prepared to provide water treatment to <br />remove iron and manganese as the customer base expands and the water system <br />financial capabilities increase. Water treatment will improve consumer satisfaction with the <br />City's water supply. <br />Water Treatment Plant Study 3 13843.000 <br />