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• <br />Rating Responsibility <br />E <br />V. Relationship with Public/ <br />Public Relations <br />M <br />B <br />Plans, organizes, and maintains training <br />of employees in contact with the public, <br />either by phone or in person. <br />Ensures that an attitude of feeling of <br />helpfulness, courtesy, and sensitivity <br />to public perception exists in employees <br />coming in contact with the public. <br />Establishes and maintains an image of <br />the City to the community that <br />represents service, vitality, and <br />professionalism. <br />Establishes and maintains a liaison with <br />private non - governmental agencies, <br />organizations and groups involved in <br />areas of concern that relate to services <br />or activities of the City. <br />Performance Standard <br />Communications services <br />will be considered effective <br />when a majority of the <br />conditions have been <br />successfully fulfilled: <br />a. Contacts with the media <br />are timely and credible. <br />b. Publications are varied <br />and consistently well - <br />received by the citizens. <br />c. Feedback from the public <br />and the community <br />leadership is positive. <br />d. City has good image with <br />comparable organizations. <br />Comments: (Observations of Evaluators — use this space also to indicate the impact <br />upon the teamwork factor.) <br />Suggestions for Improvement: (Specific area(s) that need strengthening.) <br />Commendations: (Area(s) of performance calling for praise /commendation.) <br />Comments of the City Administrator: (Responses to any of the evaluations/ <br />comments /suggestions /commendations.) <br />9 <br />