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City of Lino Lakes, MN Communication & Citizen Awareness Plan August 11, 2008 Patricia L. Kettles Vice President Director of Quantitative Services Ms. Kettles joined Springsted in 1995, became a member of our Management Consulting Services Group ( "MCS ") in 2001, and is now the Director of Quantitative Services in the MCS Group. In this position, Ms. Kettles is responsible for supervising and managing the analytical support staff, including the Analysts and Project Managers in all our offices nationwide. Prior to that she was a Project Manager for the National, Minnesota and Wisconsin Teams, where she provided project support services, including structuring debt, reviewing financing options with Springsted's Consultants and clients, writing recommendations that explain the plan of finance, reviewing Official Statements and legal documents related to financing, and assisting clients with general questions. She brings this strong background to the Management Consulting Team, where she is able to apply her strengths and technical analysis in completing studies in areas such as fiscal impact analysis, utility rate analysis, revenue diversification /cost recovery, financial feasibility, financing options, capital improvement programming and debt management. Ms. Kettles has worked with clients in Virginia, Iowa, Kansas, Minnesota, Missouri, North Dakota and Wisconsin. Education University of St. Thomas, Saint Paul, Minnesota Masters in Business Administration Curtis L. Carlson School of Management, University of Minnesota, (Minneapolis) Bachelor of Science in Business Affiliations Government Finance Officers Association of the United States and Canada Minnesota Government Finance Officers Association National Association of Independent Public Finance Advisors Professional Certified Independent Public Finance Advisor • • •