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• Lino Lakes Police Department Organizational Assessment Background City Administrator Jeff Karlson was directed by the City Council to complete an organizational assessment in October, 2010. This directive stemmed from a May 2009 strategic planning session conducted by Lynn & Associates. During this strategic planning session, a key strategic goal was to "study, measure and improve core work processes to deliver effective and efficient services and programs." Mr. Karlson completed a comprehensive assessment of all city departments, with one exception. Mr. Karlson only assessed the front office staff and Community Relations Coordinator position within the police department. This stemmed from the hiring of a new Chief of Police in April 2011, and the decision was made to have the new Chief of Police conduct the organizational assessment. The initial time set for the Chief was July 1, 2012 for completion of the organizational assessment. Mr. Karlson's organizational assessment came with several recommendations, one of which directly impacted the police department. Mr. Karlson's assessment determined that both front office employees were performing the same job tasks; therefore, Mr. Karlson recommended that both positions be classified as Records Technicians. Mr. Karlson brought this recommendation to the Council on June 27, 2011, and the job re- classification was approved. On March 30, 2012 the Community Relations Coordinator resigned, which created a situation that required the Chief of Police to complete the organizational assessment of the police department prior to the July 1, 2012 deadline. Front Office Staff The police department has two full time Records Technicians. The primary duties of the Records Technicians include: • customer service at the police department service window • review, code, and scan all police reports and related documents to records management system (RMS) • maintain police department records • respond to all data requests from the public • complete records checks for Public Service Department, permit to purchase firearms applications, respond to other agencies' records inquires • maintain the Court Subpoena calendar for all sworn personnel for both the City and County Attorneys • manage the Harassment /Restraining Order file • serve as the Technical (TAC) with Minnesota Bureau of Criminal Apprehension