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Total Response Time Analysis Although we wanted to evaluate all of the response time segments for this study (call - processing, turnout, travel, and total response time), data limitations meant that we were only able to analyze total response time. Total response (or reflex time) is the most important time segment, because it combines all of the individual time segments and is one of the primary measures by which the public evaluates the effectiveness of fire and EMS service. The NFPA describes total response time as including three phases: "Phase One — Alarm Handling Time; Phase Two — Turnout Time and Travel Time; and Phase Three — Initiating Action/Intervention Time." According to NFPA 1720, rural areas should have a total response time (dispatch to unit arrival) of less than 14 minutes, the suburban areas less than 10 minutes, and the urban and metropolitan areas less than 9 minutes. Because Lino Lakes has areas that fall into different population density classifications, and thus have different NFPA 1720 response time standards, it would have been ideal to analyze response times by the different planning areas. This would allow us to judge how well different parts of Lino Lakes are meeting the NFPA 1720 standard. At the moment, we do not have the necessary planning area shapefile to do this analysis, but can update this analysis if this shapefile is provided. A shapefile is a popular geospatial vector data format for geographic information system (GIS) software. Figure 6 shows the total response time for the first - arriving unit by hour of the day, and Table 1 shows the total response time for the first- arriving unit by incident type. The total response time for EMS incidents was 10:07, which is excellent for rural responses, acceptable for urban and suburban responses, and sub- par for metropolitan responses. Fire and special- operations incidents had a slightly slower response time of 11:00, which is acceptable for rural responses, but on the slow side for areas of higher population density. Again, this analysis could be more targeted to different areas of the city if a planning area shapefile is provided. Figure 6. Total Response Time (First- Arriving Unit) by Hour of the Day, 2010 -2013 14.00 1) 12.00 a) u a� 10.00 8.00 co 6.00 a 4.00 H C. 2.00 IfS 0.00 O O 0 i- 0 N N N 0 0 0 N 0 0 0 0 N 0 -00 —N— — N- O- O - O- O- N- O- Qi- Q]- m- N- O- O- N- O - O -tt- a—I N N N e-I a--I 6 Q O O 6 ZF Cf O O O O a--I a1 ri ai a-I a-I r-I a--I -1 x-I 01 ai s-1 01 a1 r-I 01 01 01 a--I a-1 01 a1 a1 %-I 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Hour of Day Lino Lakes, Minnesota — Fire Department Analysis Page 12