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and routine maintenance shall be logged and upon request made available to the <br />Commission. If requested by the Commission, the Grantee shall, within a <br />reasonable period of time, prepare and transmit a report to the Commission <br />describing the corrective action, if any, that was taken to rectify a logged problem <br />or logged problems. I -Net Users, Dark Fiber Infrastructure Users and/or <br />Additional DFOI Users, as appropriate, shall be notified at least seven (7) <br />calendar days in advance of any scheduled maintenance that will interrupt service <br />on the I -Net and/or the DFOI, unless I -Net Users, Dark Fiber Infrastructure Users <br />and/or Additional DFOI Users, as appropriate, agree to waive such notice. Where <br />possible, such maintenance shall be scheduled at times of low usage. <br />D. The Grantee shall provide an appropriate complement of administrative, headend <br />and field personnel at all times to meet the performance criteria specified in this <br />Franchise (including, but not limited to, the criteria specified herein). <br />E. The Grantee shall establish mechanisms and procedures for I -Net Users, Dark <br />Fiber Infrastructure Users and Additional DFOI Users to quickly and easily report <br />all I -Net and DFOI problems. All trouble or service calls shall be documented, <br />processed and completed in accordance with this Franchise (including these <br />standards) or in an expedient manner, whichever is sooner. I -Net Users, Dark <br />Fiber Infrastructure Users and Additional DFOI Users shall be provided with <br />copies of maintenance/trouble reports and resolutions that affect their particular <br />sites. <br />V. Demarcation Point <br />The transition point where the I -Net cable or DFOI cable interconnects between the <br />Grantee's cable and the institutional facility's infrastructure shall be defined as the <br />demarcation point. The transition point may vary upon each location, and as such, will <br />be mutually agreed to by both parties. <br />VI. Network Performance Shall Always Enable Successful Operation <br />Notwithstanding the performance specifications detailed in the Franchise, including this <br />Exhibit B, the performance of the upstream and downstream channels shall at all times <br />enable successful operation of I -Net User/Dark Fiber Infrastructure User/Additional <br />DFOI User video, voice and data communications. <br />G:\North Metro 10029\Renewal\Franchise Ordinance\Exhibit B- I -Net Perf Stds (Final).doc <br />B-4 <br />