HomeMy WebLinkAbout11-17-2021 Council PacketCITY COUNCIL AGENDA
Special Meeting – November 17, 2021
***********
5:30 p.m., City Council Chambers
City Council: Mayor Rafferty, Councilmembers Cavegn, Lyden, Ruhland and Stoesz
City Administrator: Sarah Cotton
CITY COUNCIL MEETING
Call to Order and Roll Call
Pledge of Allegiance
Open Mike / Public Comment (in person or received in writing prior to meeting)
Setting the Agenda: Addition or Deletion of Agenda Items
1.PUBLIC SERVICES DEPARTMENT REPORT
A)Consider Resolution No. 21-140, Approving Facility Management Software
Contract with CivicPlus, Rick DeGardner and Andrea Turner
UNFINISHED BUSINESS
None
NEW BUSINESS
None
Adjournment
A special joint session with City Advisory Boards is scheduled
to begin at 6:00 p.m. in the council chambers
CITY COUNCIL
AGENDA ITEM 1A
STAFF ORIGINATOR: Rick DeGardner, Director of Public Services
Andrea Turner, Communications Specialist
MEETING DATE: November, 17, 2021
TOPIC: Consider Resolution No. 21-140, Approving Facility Management
Software Contract with CivicPlus
VOTE REQUIRED: 3/5
INTRODUCTION:
The Council is being asked to consider the approval of a contract with CivicPlus for recreation
management software, as well as a website platform for the city and recreation center.
BACKGROUND:
Staff has researched and compared multiple different vendors who offer recreation program
software, including CivicPlus, RecTrac and ActiveNet. CivicPlus has the most robust and
seamless offering that will enable the City’s operation of the recreation center’s website and
membership to be effective, efficient, and professional. Additionally, the City is able to have a
custom city website created that will operate in tandem with the recreation center’s site.
CivicPlus believes that every interaction between citizens and their local government should be
exceptional and frictionless. CivicPlus’ focus is to build technology solutions designed to foster
positive and powerful civic experiences. With more than 20 years of experience, CivicPlus has
earned the trust of over 4,000 clients, their 100,000+ local government users, and their 250
million+ citizens. The two CivicPlus platforms that the City is pursuing are the recreation
management platform, CivicRec, and the website design and hosting platform, CivicEngage.
The CivicPlus features that will benefit the City of Lino Lakes include, but are not limited to:
• Custom web design
• Website content migration
• Website hosting and security
• Technical support team
• Capability to message residents via email and SMS
• Recreation center subsite managed under City website – no need for separate site hosting
and fees
• Unique branded look for recreation center subsite
• Ability to create and send resident newsletters via email
• Mobile app
• User-friendly software for recreation center members and staff
• Easy-to-use programming capabilities for recreation staff
• Ability to manage and track membership visits
• Ability to market program offerings to members who have utilized similar programs
Recreation management software (CivicRec) initial investment: $28,085 (assuming partnering
with CivicEngage). This includes setup, design, implementation and integration, etc. The annual
contract service fee is $19,900.
In addition, the current City GovOffice website is due for an upgrade and contract renewal. This
upgrade and contract renewal pricing for GovOffice is $13,200. GovOffice is not able to provide
the functionality (such as email and text communications with residents) that staff feels is
necessary to provide adequate communication and customer service to residents. In addition,
GovOffice is not able to host the recreation center website. Therefore, staff is recommending the
CivicPlus platform for a cohesive experience with the CivicRec management software.
CivicEngage website design and hosting is $63,040. This includes website design, content
migration, mobile app development, ongoing technical support, web hosting, etc. This cost
includes the creation and hosting of the recreation center portion of the website. The annual
contract service fee is $18,968.25. Please note if the City Council chooses not to replace the
current website, an additional $14,450 would be added to the above CivicRec initial investment.
By combining CivicRec with CivicEngage (the CivicPlus package), the city will gain a cohesive
user experience with an updated and modernized look and feel. This will also create a user-
friendly experience for both residents and staff.
CivicPlus offers pricing discounts of $14,450 on CivicRec with the purchase of the CivicEngage
platform. The complete CivicPlus package for initial investment is $91,125 (eligible for ARPA
funding) with an annual contract service fee of $38,868.25.
RECOMMENDATION:
Staff recommends the approval of the CivicPlus, which includes the CivicEngage and CivicRec
platforms which will run the recreation center website and recreation management software, as
well as replace and modernize the existing City website.
ATTACHMENTS:
• CivicEngage statement of work pricing
• CivicRec statement of work pricing
• CivicEngage proposal
CITY OF LINO LAKES
RESOLUTION NO. 21-140
APPROVING FACILITY MANAGEMENT SOFTWARE
CONTRACT WITH CIVICPLUS
WHEREAS, staff has researched and compared multiple different vendors who offer recreation
program software, including CivicPlus, RecTrac and ActiveNet. CivicPlus has the most robust
and seamless offering that will enable the City’s operation of the recreation center’s website and
membership to be effective, efficient, and professional. Additionally, the City is able to have a
custom city website created that will operate in tandem with the recreation center’s site; and
WHEREAS, CivicPlus believes that every interaction between citizens and their local
government should be exceptional and frictionless. CivicPlus’ focus is to build technology
solutions designed to foster positive and powerful civic experiences. With more than 20 years of
experience, CivicPlus has earned the trust of over 4,000 clients, their 100,000+ local government
users, and their 250 million+ citizens. The two CivicPlus platforms that the City is pursuing are
the recreation management platform, CivicRec, and the website design and hosting platform,
CivicEngage; and
WHEREAS, by combining CivicRec with CivicEngage (the CivicPlus package), the city will
gain a cohesive user experience with an updated and modernized look and feel. This will also
create a user-friendly experience for both residents and staff; and
WHEREAS, CivicPlus offers pricing discounts of $14,450 on CivicRec with the purchase of the
CivicEngage platform. The complete CivicPlus package for initial investment is $91,125
(eligible for ARPA funding) with an annual contract service fee of $38,868.25.
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Lino Lakes that staff
is authorized to enter into a contract with CivicPlus for software implementation and on-going
maintenance.
Adopted by the City Council of the City of Lino Lakes this 17th day of November, 2021.
The motion for the adoption of the foregoing resolution was introduced by Councilmember
_______________and was duly seconded by Councilmember ________________ and upon vote
being taken thereon, the following voted in favor thereof:
The following voted against same:
_______________________________
Rob Rafferty, Mayor
ATTEST:
________________________
Julianne Bartell, City Clerk
V. PD 06.01.2015-0048
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CivicPlus
302 South 4th St. Suite 500
Manhattan, KS 66502
US
Quote #: Q-20164-1
Date: 10/15/2021 2:20 PM
Expires On: 11/30/2021
Product: CivicEngage
Client:
Lino Lakes MN - CivicEngage
Bill To:
Lino Lakes MN - CivicEngage
SALESPERSON Phone EMAIL DELIVERY METHOD PAYMENT METHOD
Hector Ortega x hector.ortega@civicplus.com Net 30
CivicEngage - Statement of Work
QTY PRODUCT NAME DESCRIPTION PRODUCT
TYPE
1.00 CivicSend Annual - CivicEngage
Central
CivicSend Annual Renewable
1.00 CivicSend Implementation -
CivicEngage Central
CivicSend Implementation One-time
1.00 Annual - CivicEngage Central Annual - CivicEngage Central Renewable
1.00 Hosting & Security Annual Fee -
CivicEngage Central
Hosting & Security Annual Fee - CivicEngage Central Renewable
1.00 SSL Management – CP Provided
Only
SSL Management – CP Provided Only 1 per domain
(Annually Renews)
Renewable
1.00 DNS and Domain Hosting Setup
(http://URL)
DNS and Domain Hosting Setup (https://linolakes.us/) One-time
1.00 DNS and Domain Hosting Annual
Fee (http://URL)
DNS and Domain Hosting Annual Fee (https://
linolakes.us/)
Renewable
1.00 Ultimate Implementation -
CivicEngage Central
Ultimate Implementation - CivicEngage Central One-time
1.00 4yr Redesign Ultimate Annual -
CivicEngage
4yr Redesign Ultimate Annual - CivicEngage Renewable
250.00 Content Development - 1 Page -
CivicEngage
Content Development - 1 Page - CivicEngage One-time
6.00 System Training (4h, virtual) -
CivicEngage
CivicEngage System Training - Virtual, Half Day Block One-time
1.00 Agendas & Minutes Migration
- PDF - 100 Meetings -
CivicEngage
Content Migration : Agendas & Minutes - Per 100
Meetings (Approx. 1 year)
One-time
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QTY PRODUCT NAME DESCRIPTION PRODUCT
TYPE
1.00 Alignment Virtual Consulting Up to 2 days virtual consult. Recommended group 8 or
less.
One-time
1.00 Expedited Timeline Expedited Timeline "21" Weeks One-time
1.00 Ultimate Department Header
Package - CivicEngage
Page specific Site ID, Navigation, Banner, Graphic Links,
Colors, Design Styles; follows main site layout.
1.00 Ultimate Department Header
Annual Fee - CivicEngage
Ultimate Department Header Annual Fee Renewable
1.00 Ultimate Department Header
Implementation - CivicEngage
Ultimate Department Header Implementation One-time
1.00 Ultimate Department Header
Package - CivicEngage
Page specific Site ID, Navigation, Banner, Graphic Links,
Colors, Design Styles; follows main site layout.
1.00 Ultimate Department Header
Annual Fee - CivicEngage
Ultimate Department Header Annual Fee Renewable
1.00 Ultimate Department Header
Implementation - CivicEngage
Ultimate Department Header Implementation One-time
1.00 CivicEngage CivicPlus Mobile
Base App
Proprietary CP Mobile app shell, API management and
Build Tool
Renewable
1.00 CivicEngage Year 1 Annual Fee
Discount
Year 1 Annual Fee Discount Renewable
1.00 CivicPlus Mobile Implementation -
CivicEngage Central
Configure, build and deploy iOS/Android apps with
customized assets
One-time
1.00 CivicPlus Mobile - CivicEngage
Central
A CivicEngage Central integration, which includes
standard mobile relevant modules
Renewable
1.00 CivicEngage Year 1 Annual Fee
Discount
Year 1 Annual Fee Discount Renewable
List Price - Year 1 Total USD 72,130.00
Total Investment - Year 1 USD 63,040.00
Annual Recurring Services - Year 2 USD 18,968.25
Total Days of Quote:365
1. This Statement of Work ("SOW") shall be subject to the terms and conditions of the CivicPlus
Master Services Agreement located at https://www.civicplus.com/master-services-agreement
(“MSA”), to which this SOW is hereby attached as the CivicEngage Statement of Work. By
signing this SOW, Client expressly agrees to the terms and conditions of the MSA throughout the
Term of this SOW.
2. This SOW shall remain in effect for an initial term equal to 365 days from the date of signing
(“Initial Term”). In the event that neither party gives 60 days’ notice to terminate prior to the end of
the Initial Term, or
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any subsequent Renewal Term, this SOW will automatically renew for an additional 1-year
renewal term (“Renewal Term”). The Initial Term and all Renewal Terms are collectively
referred to as the “Term”.
3. The Total Investment - Year 1 will be invoiced as follows:
a. Upon signing this SOW, thirty percent (30%) of the Total Investment Year 1 Fees;
b. The earlier of 6 months from signing or upon completion of CivicEngage Implementation
(completion of training), the remaining seventy percent (70%) of the Total Investment Year 1.
4. Annual Recurring Services shall be invoiced on the start date of each Renewal Term. Annual
Recurring Services, including but not limited to hosting, support and maintenance services, shall
be subject to a 5% annual increase beginning in year 2 of service. Client will pay all invoices
within 30 days of the date of such invoice.
5. Client agrees that CivicPlus shall not migrate, convert, or port content or information that could
reasonably be construed as time sensitive, such as calendar or blog content, during the Project
Development.
6. If a Recurring Redesign line item is included with the Client's quote in this SOW, starting after 48
months of continuous service under this SOW, Client shall be entitled to receive a redesign at no
additional cost. Client may initiate such redesign any time after 48 months of continuous service.
Upon the initiation of an eligible redesign project, Client may begin accumulating eligibility towards
a subsequent redesign after another
48 months of continuous service. Redesigns that include additional features not available on the
original website may be subject to additional charges. Additional features include, but are not
limited to, additional modules and integration of third-party software. Recurring Redesigns are
eligible for the website, subsite, and department headers included in this SOW only. Any
subsequently purchased website, subsite, and department header shall not be included in a
redesign hereunder.
7. Client allows CivicPlus to display a “Government Websites by CivicPlus” insignia, and web link at
the bottom of their web pages. Client understands that the pricing and any related discount
structure provided under this SOW assumes such perpetual permission.
8. Client is responsible for the registration and account management of Client’s Apple App Store app
distribution platform. CivicPlus may manage the Google Play distribution platform. CivicPlus, in its
sole discretion, may transfer management and ownership responsibilities of any mobile app platform
used by Client after providing thirty (30) days’ written notice of such change.
9. If Client desires to use the App Store, the Client is responsible for the set up the Apple Developer
Account as follows:
a. Set up an Apple Developer Account
b. Identify CivicPlus and OneBlink as a developer on the account
c. Work with CivicPlus Implementation team to customize the App Store descriptions, settings and
content.
d. Work with CivicPlus Implementation team to update the App Store descriptions, settings and
content.
e. If the Client identifies as a non-profit organization, Apple will waive the annual fee. However, if
Client is identified as a for-profit organization and must pay the annual fee, they payment must
V. PD 06.01.2015-0048
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be set up to auto-renew. CivicPlus shall not manage the Client account. CivicPlus shall only use
the Client’s Apple Developer Account to deploy the Client’s CP Mobile App.
f. If the Client receives emails or requests from Apple regarding the Client’s Apple Developer
Account, it is the client’s responsibility to respond directly to Apple. In the event the
communication specifically involves the deployment of the CP Mobile App, Client shall
immediately forward such communication to CivicPlus to ensure the CP Mobile App remains live
and up-to-date.
10. Client represents that it has all intellectual property rights in any Client data and content to be added
to the CP Mobile App, and where the Client is unsure, it is Client’s responsibility to seek the
permission of the data and/or content owner.
11. Client understands that the hosting for the CP Mobile App is provided by the app distribution
platform and not CivicPlus. CivicPlus shall not be liable for any downtime of Client’s CP Mobile App.
Signature Page to Follow.
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Acceptance
By signing below, the parties are agreeing to be bound by the covenants and obligations specified in this SOW and the
MSA terms and conditions found at: https://www.civicplus.com/master-services-agreement.
IN WITNESS WHEREOF, the parties have caused this SOW to be executed by their duly authorized representatives as of
the dates below.
Client CivicPlus
By: By:
Name: Name:
Title: Title:
Date: Date:
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Contact Information
*all documents must be returned: Master Service Agreement, Statement of Work, and Contact Information Sheet.
Organization URL
Street Address
Address 2
City State Postal Code
CivicPlus provides telephone support for all trained clients from 7am –7pm Central Time, Monday-Friday (excluding holidays).
Emergency Support is provided on a 24/7/365 basis for representatives named by the Client. Client is responsible for
ensuring CivicPlus has current updates.
Emergency Contact & Mobile Phone
Emergency Contact & Mobile Phone
Emergency Contact & Mobile Phone
Billing Contact E-Mail
Phone Ext. Fax
Billing Address
Address 2
City State Postal Code
Tax ID # Sales Tax Exempt #
Billing Terms Account Rep
Info Required on Invoice (PO or Job #)
Are you utilizing any external funding for your project (ex. FEMA, CARES): Y [ ] or N [ ]
Please list all external sources:
Contract Contact Email
Phone Ext. Fax
Project Contact Email
Phone Ext. Fax
CivicPlus
302 South 4th St. Suite 500
Manhattan, KS 66502
US
Quote #:Q-20688-1
Date:11/10/2021 8:49 AM
Expires On:12/31/2021
Product:CivicRec
Client:
Lino Lakes MN - CivicRec
Bill To:
Lino Lakes MN - CivicRec
SALESPERSON Phone EMAIL DELIVERY METHOD PAYMENT METHOD
Brian Scott x bscott@civicplus.com Net 30
CivicRec - Statement of Work
QTY Product Name DESCRIPTION PRODUCT
TYPE
1.00 CivicRec Premium Premium Package -Project Coordination -Branded Public
Portal -Help Center Access -Access to Live Project
Support -Named Implementation Consultant
One-time
4.00 CivicRec Virtual Training (Half
Day Block)
Training (Virtual) - half day, up to 4 hours One-time
1.00 CivicRec Virtual Consulting (Half
Day Block)
Consulting (Virtual) - half day, up to 4 hours One-time
1.00 CivicRec Annual Fee CivicRec Annual Fee Renewable
1.00 CivicRec Year 1 Annual Fee
Discount
Year 1 Annual Fee Discount Renewable
1.00 CivicRec Pay - Global Payments
Integrated
CivicRec Pay - Global Payments Integrated
1.00 CivicRec Pay Annual Fee - Global
Payments Integrated
CivicRec Pay Annual maintenance and support fee Renewable
1.00 CivicRec Pay Implementation -
Global Payments Integrated
Includes setting CivicPlus Pay configuration, configuring
CivicPlus products for accepting payments, advanced
troubleshooting with our partner's support.
One-time
1.00 CivicRec Financial Accounting
Extract
Standard Financial Extract – Standard financial extract
adjusted to an approved financial format.
One-time
List Price - Year 1 Total USD 42,535.00
Total Investment - Year 1 USD 28,085.00
Annual Recurring Services - Year 2 USD 19,900.00
V. PD 06.01.2015-0048
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Total Days of Quote:365
1. This Statement of Work ("SOW") shall be subject to the terms and conditions of the CivicPlus Master Services
Agreement located at https://www.civicplus.com/master-services-agreement (“MSA”), to which this SOW is hereby
attached as the CivicRec Statement of Work. By signing this SOW, Client expressly agrees to the terms and conditions of
the MSA throughout the Term of this SOW.
2. This SOW shall remain in effect for an initial term equal to 365 days from the date of signing (“Initial Term”). In the
event that neither party gives 60 days’ notice to terminate prior to the end of the Initial Term or any subsequent Renewal
Term, this SOW will automatically renew for an additional 1-year renewal term (“Renewal Term”). The Initial Term and all
Renewal Terms are collectively referred to as the “Term”.
3. The Total Investment - Year 1 will be invoiced upon signing.
4. Annual Recurring Services shall be invoiced on the start date of each Renewal Term. Annual Recurring Services,
including but not limited to hosting, support and maintenance services, shall be subject to a 5% annual increase beginning
in year 3 of service. Client will pay all invoices within 30 days of the date of such invoice.
5. The Client’s Annual Recurring Services Fees agreed upon herein are based on Client processing up to USD
1,000,000.00 of revenue per year (“Predicted Processing Volume”). Starting with the first Renewal Term of this SOW,
CivicPlus reserves the right (but not the obligation) to audit Client once every 12 months to determine Client’s actual
processing volume (“Actual Processing Volume”). In the event Client’s Actual Processing Volume exceeds the Predicted
Processing Volume, CivicPlus will notify client within 30 days of the audit of the Actual Processing Volume and the
applicable increase in the Annual Fees resulting from such Actual Processing Volume. The increase in the Annual Fees
shall be implemented the first of the month following the notice.
6. For the purposes of obtaining merchant account services through CivicPlus Pay, Client may choose to utilize the
designated merchant account for CivicRec through an integrated partnership with a merchant providers that is within
CivicPlus’s network (“Partner Network”). In the event Client chooses a merchant account from the Partner Network
(“Integrated Partner”), Client will enter into a merchant account such Integrated Partner. Such agreement’s terms and
conditions will solely enure to the benefit and obligation of Client; CivicPlus shall not be a party to such agreement. In
the event Client chooses an Integrated Partner merchant account provider, CivicPlus will provide Client and Integrated
Partner contact information to the other party for contracting purposes, and shall integrate the Integrated Partner
merchant account system at no additional charge to Client. If Client desires to use an integrated merchant account
processor gateway besides one of the Integrated Partners designated as members of the Partner Network, CivicPlus
will provide Client with a list of approved processors and an integration fee will be charged to Client. Client agrees to
assume responsibility for ensuring execution of a merchant account contract with Client’s select merchant account
provider, to comply with all terms and conditions of such contract and pay all fees required to maintain the services. Client
acknowledges that the fees set forth in this SOW do not include any transaction, processing or other fees imposed by
Client’s merchant account processor. Client is fully responsible for their relationship with their selected processor. In no
event will CivicPlus: (i) take part in negotiations, (ii) pay any fees incumbent on the Client or merchant account, or (iii)
acquire any liability for the performance of services of any chosen merchant account processor, including those in the
Partner Network. Client acknowledges switching to a different merchant account processor after signing this SOW may
incur additional fees and require a written and signed modification to this SOW. Client shall continue to be responsible
for negotiating and executing any merchant account agreement as described herein for any additional merchant account
processor changes.
7. When Client uses CivicPlus Pay, then Client may take online credit card payments for certain services or products they
provide via the Client websites supported by CivicPlus. As such, through CivicPlus Pay, CivicPlus facilitates an automated
process for redirecting credit card payments to Client’s chosen payment gateways / merchant account processors. For
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card payments, CivicPlus will redirect any payments processing to the Client’s merchant account processor gateway, and
the merchant account processor gateway presents the payment form page and processes the card payment. CivicPlus
does not transmit, process or store cardholder data and does not present the payment form. CivicPlus implements and
maintains PCI compliant controls for the system components and applications that provide the redirection services only.
8. Client understands and agrees that CivicPlus is not liable for any failure of service or breach of security by any
merchant account processor gateway provider selected by Client, whether such provider is an Integrated Partner or not.
Signature Page to Follow
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Acceptance
By signing below, the parties are agreeing to be bound by the covenants and obligations specified in this SOW and the
MSA terms and conditions found at: https://www.civicplus.com/master-services-agreement.
IN WITNESS WHEREOF, the parties have caused this SOW to be executed by their duly authorized representatives as of
the dates below.
Client
CivicPlus
By:
___________________________________
By:
___________________________________
Name:
___________________________________
Name:
___________________________________
Title:
___________________________________
Title:
___________________________________
Date:
___________________________________
Date:
___________________________________
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Contact Information
*all documents must be returned: Master Service Agreement, Statement of Work, and Contact Information Sheet.
Organization URL
________________________________________________________________________________________________________________________
Street Address
________________________________________________________________________________________________________________________
Address 2
________________________________________________________________________________________________________________________
City State Postal Code
________________________________________________________________________________________________________________________
CivicPlus provides telephone support for all trained clients from 7am –7pm Central Time, Monday-Friday (excluding holidays).
Emergency Support is provided on a 24/7/365 basis for representatives named by the Client. Client is responsible for
ensuring CivicPlus has current updates.
________________________________________________________________________________________________________________________
Emergency Contact & Mobile Phone
________________________________________________________________________________________________________________________
Emergency Contact & Mobile Phone
________________________________________________________________________________________________________________________
Emergency Contact & Mobile Phone
________________________________________________________________________________________________________________________
Billing Contact E-Mail
________________________________________________________________________________________________________________________
Phone Ext. Fax
________________________________________________________________________________________________________________________
Billing Address
________________________________________________________________________________________________________________________
Address 2
________________________________________________________________________________________________________________________
City State Postal Code
________________________________________________________________________________________________________________________
Tax ID # Sales Tax Exempt #
________________________________________________________________________________________________________________________
Billing Terms Account Rep
________________________________________________________________________________________________________________________
Info Required on Invoice (PO or Job #)
________________________________________________________________________________________________________________________
Are you utilizing any external funding for your project (ex. FEMA, CARES): Y [ ] or N [ ]
Please list all external sources: _______________________________________________________________________________________________
Contract Contact Email
________________________________________________________________________________________________________________________
Phone Ext. Fax
________________________________________________________________________________________________________________________
Project Contact Email
________________________________________________________________________________________________________________________
Phone Ext. Fax
________________________________________________________________________________________________________________________
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PAGE 100
GOVERNMENT WEBSITE & ENGAGEMENT SOLUTION
Lino Lakes, Minnesota
OCTOBER 29, 2021
Hector Ortega | CivicEngage Account Executive | hector.ortega@civicplus.com | 785.370.7811
PAGE 1
CIVICENGAGE WEBSITE SERVICES
At CivicPlus, we have one goal: to empower the public sector
to accomplish impactful initiatives using innovative solutions
that save them time while connecting them to the citizens
they serve. We began in 1998 when our founder, Ward
Morgan, decided to focus on helping local governments
work better and engage their citizens through their web
environment. CivicPlus continues to implement new
technologies and services to maintain the highest standards
of excellence and efficiency for our clients, including
solutions for website design & content management,
recreation management, mass communications, agenda &
meeting management, employee management, 311 & citizen
requests, and digital optimization.
Our commitment to deliver the right solutions in design and
development, end-user satisfaction, and secure hosting has
been instrumental in making us a world leader in government
web technology. We consider it a privilege to partner with
our clients and provide them with solutions that will serve
their needs today and well into the future.
We will deliver a high-caliber, responsive web presence that
reflects your vision in design, features, and functionality.
CivicEngage Central (CivicEngage) is user-friendly, yet
flexible and powerful with intuitive navigation for your
citizens and easy-to-use administration for your staff.
True live editing and training is included so your staff can
be efficient on day one, and we’ll continue to support you
after launch. Your system will be secure and continuously
updated, as our experts develop further cutting-edge
solutions designed specifically for local government.
Primary Office
302 S. 4th Street, Suite 500, Manhattan, KS 66502
TF: 888.228.2233 | Fax: 785.587.8951 | civicplus.com
Company Overview
years of experience with a focus to
help local governments
20 +
employees, many with experience
in local government
350 +
local government clients across
the United States and Canada
4,000 +
11-time Inc.
5000 Honoree govtech.com/100
Recognition
Recognized with
multiple, global
Stevie® Awards
for sales and
customer service
excellence
Technical Support
PAGE 2
CIVICENGAGE WEBSITE SERVICES
CivicEngage CMS
The CivicEngage CMS is robust and flexible with all the features
and functionality you need today and in the future. Developed for
organizations that need to update their site frequently, CivicPlus provides
a powerful government content management structure and website
menu management system. The easy-to-use system allows non-technical
employees to efficiently update any portion of your website.
Each website begins with a unique design developed to meet your
specific communication and marketing goals, while showcasing the
individuality of your community. Features and capabilities are added and customized as necessary, and all content is
organized in accordance with web usability standards.
Bring Your Services Online
Our web technology is dedicated to finding the right solutions for government websites. With the CivicEngage
CMS, you can bring daily services that your offices provide online.
• Create online forms with our Forms Center module.
These completely customizable forms can be
used as a means for citizens to contact you with
questions, requests, feedback, or to sign up for
various events and activities.
• Provide sign-up opportunities for your citizens to
receive SMS and email communications on topics
that are important to them with the Notify Me®
module.
• Share the most critical and up-to-date information
prominently on your website with the Alert Center,
keeping your citizens informed on those important
events and issues.
• Showcase the most important information your
citizens need prominently on your site using
modules such as Frequently Asked Questions,
Quick Links, Calendar, and Staff Directory to
provide much needed answers and stopping
numerous phone calls or walk-ins.
• Smart design and layout choices as well as the use
of our predictable site search will make locating
key information quick and easy.
Features like these will make your jobs easier while also
giving quick access to information for everyone in your
community.
“I’m confident that any service our citizens
need can now be found in one to two clicks.”
— Lana Beck, Government Relations and
Communications Administrator for Pinellas Park,
Florida
PAGE 3
CivicEngage Modules & Widgets
Citizen Engagement
CivicEngage offers several effective and easy-to-
use citizen engagement features. These tools easily
integrate with the other key CivicEngage features.
• Alert Center – Post emergency or important
information on your website and notify citizens via
email and SMS.
• Blog – Post opinions/information about various
community topics and allow citizen comments and
subscriptions.
• Calendar – Create multiple calendars and events
to inform citizens of upcoming activities that are
viewable by list, week, or month.
• Citizen Request Tracker (CRT) – Allow users
to report a problem and provide follow-up
communication with the point of contact (includes
5 user licenses & 10 request types).
• Community Voice – Interact with citizens about
projects in your community.
• My Dashboard – Allow users to personalize their
dashboard to stay updated on news, events, and
information they care about.
• News Flash – Post organizational news items that
are important to your citizens.
• Notify Me® – Send out SMS messages and mass
emails to list subscribers (includes up to 500 SMS
users).
• Splash Screen – A pop-up window that easily
communicates critical local news, information, and
alerts to your citizens the moment they arrive on
specified pages of your site.
Document Management
CivicEngage comes fully-equipped with a robust set of
document management tools that work with other key
features of our CMS, making it easy to build dynamic
content that is easy for citizens to navigate and access.
• Agenda Center – Create and display agendas and
minutes for various civic organizations.
• Archive Center – Store agendas, minutes,
newsletters, and other data-driven documents.
• Document Center – Organize and house
documents in one central location.
• Form Center – Create custom, online forms via
simple drag-and-drop functionality. Receive
notifications via email and track within the CMS.
• Photo Gallery – Store and display photos.
• Staff Directory – Share detailed contact
information for your staff and offices.
PAGE 4
Information & Navigation
Organize your content and pages to make it easy to
locate the information you and your citizens need most
with modules that help you update information quickly.
• Frequently Asked Questions (FAQs) – Answer the
most frequently asked questions to reduce phone
and foot traffic for staff.
• Graphic Links – Place graphics on your site as links
to other pages.
• Info Advanced – Display important information on
pages in a compact and easy-to-update module
that provides detailed formatting.
• Quick Links – Place links to often-requested
information directly on the page of your choice.
Department-Specific
There are several function-specific features and
modules for government departments. These tools
are integrated into the CivicEngage CMS and offer the
ability to complete multiple steps in one action.
• Activities – Create, organize, and track activities.
• Facilities & Reservations – Showcase community
facilities and allow reservations online.
• Job Postings – Post available jobs online and
accept online applications.
• Bids – Post sortable and subscribable bids.
Helpful Widgets
Widgets help your staff visually organize content on
your site and tailor the look to meet the page’s needs. A
few of the most helpful widgets are:
• Carousel Widget – Group and display widgets in
one location with arrow navigation functionality.
• Custom HTML Widget – Embed videos or other
HTML features in your page.
• Editor Widget – Edit text with word processing
tools, plus web tools like code view and the
Accessibility Checker.
• Form Center Widget – Embed simple forms on a
page.
• Image Widget – Add images to a page.
• Related Documents Widget – Create a dynamic
list of documents referenced in the Document
Center.
• Share Widget – Add a share button to your page
so citizens can share content to their social media.
• Slideshow Widget – Add a slideshow of images.
PAGE 5
Administrative Features
The administration of your CivicEngage site is browser
based, with no installation of software needed. You’ll be
able to update the site from an internet connection on
any platform (Mac or PC). Administrators can control the
access to pages and manipulation of content as well as
use automated features to streamline processes.
• Admin Dashboard – A home base for messages
and quick access to your recent activities and
time-sensitive action items such as pending
approvals and expiring items.
• Content Scheduling & Versioning – Set your content
to auto-publish and auto-expire, with an archive of all
published content and previous versions.
• Dynamic Breadcrumbs & Site Map – Breadcrumbs
(used to show a visitor’s location within the site)
and the site map are dynamically generated and
automatically update reflecting any changes made.
• Dynamic Page Components – Modules such as
Calendar, FAQs, and News Flash, may be included
as dynamic page components on any page.
• History Log – Track changes made to your website.
• Intranet – Use permissions to set a secure location
on your website that allows employees to login and
access non-public resources and information.
• Levels of Permissions – Assign staff members
to groups with different levels of permissions of
access and authority throughout the CMS.
• Pending Approval Items – Admins have access
to a queue of pending items to be published or
reviewed.
• Website Statistics – Provided website analytics for
analysis.
User-Friendly Features
Not only is the CivicEngage CMS easy for your staff to
use, various administrative features help your staff make
a more attractive, engaging, and intuitive for your citizens.
• Automatic Alt Tags – Built-in features allow
ongoing ADA compliance of your site.
• Design Essentials® – Tools that allow your staff to
build, modify, and manage your website’s look within
the design and structure parameters of your website.
• Link Redirects – Instead of sending your users to
http://civicplus.com/248/Awards-and-Recognition,
you can send them to http://civicplus.com/awards.
• Live Edit – See where your information will be
posted on a page before you make any changes
with our WYSIWYG editor and drag-and-drop tools.
• Maps – Easily embed maps from Google, ESRI, and
more using the HTML widget.
• Mega Menu – A main navigation menu makes it
easy to get to any page on your site quickly.
• Predictive Site Search & Log – A powerful site search
automatically indexes all content making it easy for
visitors to find information across pages, documents,
and images. All search words are kept in a log.
PAGE 6
• Printer Friendly – Separates critical content from
the site template to provide a clean print without
menu structure and banner information included.
• Real Simple Syndication (RSS) Feeds – Allow
patrons to sign up to receive email notifications.
• Responsive Design – With responsive design, your
site adjusts to the screen size regardless of what
device is being used, providing a seamless user
experience.
• Social Media – Set various modules to automatically
post to your Facebook and/or Twitter feeds and
incorporate compatible social media feeds and
widgets into your site.
• Supported Browsers – View your website in
the two most recent versions of major browsers
including Microsoft Edge, Firefox, Safari, and
Chrome.
• Third-Party Access – Utilize iframes, embeds, and/
or links to most of your third-party services. Or use
our growing list of APIs as well as options from Zapier
to build applications right from your website.
• Translation – Integration with Google Translate
translates web pages into over 100 languages.
Accessibility Compliance
With having over 20% of adults in the United States
having a disability, you need a website that conforms to
all citizens. We provide highly compliant sites based on
WCAG 2.0 A and AA guidelines, which encompass and
surpass ADA accessibility requirements. This maximizes
accessibility for all users while providing freedom to
create a visually rich and appealing site. Our approach
for each website includes the following steps to provide
you a compliant and accessible website:
• We will deliver you a site that meet ADA (Section
508) and WCAG 2.0 A and AA levels.
• Your staff can use the Accessibility Checker within
the CMS to scan content in the editor widget, News
Flash, and FAQs for any accessibility issues so you
can correct them before publishing.
• Our trainers will teach your staff best practices to
keep your content and design elements accessible
and up to date with the latest ADA/WCAG standards.
• Any new regulations that require code changes
are done automatically, at least quarterly, with no
additional effort required from you.
• In addition to updating the code, our product team
also updates our best practices and provides regular
updates to clients via our CivicPlus website, blog
articles, webinars, and other publications.
AudioEye Partnership
CivicPlus also partners with AudioEye to provide a suite
of accessibility tools and services at a discounted rate
to our clients. Additional details and a quote can be
provided upon request.
PAGE 7
Credit Card Processing
CivicPlus Pay (Pay) is our secure, PCI-compliant, utility
application integrated within the CivicPlus Platform.
Local governments can use Pay within the CivicEngage,
CivicRec®, and CivicOptimize® solutions to enable
seamless payment capabilities.
Pay acts as the connector to facilitate a transaction
between the CivicPlus solution and the selected
payment gateway. Pay offers integrations with several
common payment gateways to provide flexible
payment solutions. CivicPlus has partnered with
several integrated gateways to enhance the client
experience through a streamlined relationship between
the CivicPlus solution and the gateway that processes
the payments.
If a partner payment gateway is utilized by Lino
Lakes, CivicPlus can assist with the facilitation, set-
up, support, and troubleshooting services. Pay can
also integrate with many other supported gateway
providers in addition to our partner network, on a more
limited fashion, to assist you in developing a successful
system. Contact your sales representative for more
details on our approved partner network and other
supported gateway providers.
To utilize any of the approved gateways, an agreement
will need to be executed directly between Lino Lakes
and the vendor, who will assess separate merchant
account and transaction fees. Additional information
can be provided upon request.
Because EMV and Card-Swipe devices are encrypted
specifically for individual payment gateways, you’ll
need to leverage any required devices directly from
your selected gateway provider for either purchase or
rent. We are happy to assist in your procurement of
such devices.
Functionality Disclosure
As CivicPlus continues to evolve and improve our
solution to support our clients’ needs and goals,
we reserve the right to upgrade, replace, modify,
or terminate any of the features and functionality
elements listed, at our sole discretion, and when
feasible, providing reasonable notice to our clients
of any changes. These features and functionality are
offered on a gratuitous basis to our clients, with no
monetary value per feature, and should any changes
be enacted, will not affect any terms in a signed
agreement with CivicPlus.
PAGE 8
The CivicPlus Platform
CivicEngage is part of the CivicPlus Platform, the
integrated technology platform for local government,
which means local governments minimize the need
to rely on various third-party providers for multiple
technology solutions.
• Single Sign-On (SSO) to all of your CivicPlus
products supporting two-factor authentication and
PCI Level password compatibility
• Easily access all purchased CivicPlus products
and integrated solutions from one dashboard and
toolbar
• Access to a continually growing and fully
documented set of APIs in order to better connect
your organization’s processes and applications
• Centralized data store built on the HCMS with
robust data automation and integration capabilities
Integration Hub
In today’s world, your website has become the new
city hall. To effectively reach the public of today, it is
imperative that you integrate your data and systems,
streamline your operations, and consolidate your
messaging channels. Integration Hub is a tool that can
help you unify your disparate cloud-based solutions
and your CivicPlus solutions, assemble powerful
workflows, and setup complex automations – without
the need for a developer.
With Integration Hub’s easy-to-use drag-and-drop
interface, non-technical users can build integrations
for syncing content and data between CivicPlus
products or with third parties (for an additional fee)
without the need for a developer. You can even easily
create integrations using manual import, polling, and
webhooks (for an additional cost).
The possibilities are endless with Integration Hub, but
here are a few examples of integrations you can create
with CivicEngage today:
• An integration that will take a News Flash update in
a specific category and immediately post it to the
Alert Center.
• An integration that will push a new Calendar Event
to post directly in the News Flash module.
The Integration Hub will reduce the amount of manual
work your staff needs to do in the course of their daily
work. This will save valuable time by automating your
most time-consuming manual workflows.
PAGE 9
CivicSend
CivicSend is a visually rich communication module
for government, used to efficiently distribute general
(non-emergency) communication to citizens.
CivicSend is more than a simple email newsletter tool
− it provides CivicPlus clients with a single point of
access, via integration with CivicEngage, to multiple
communication channels, including email, SMS/
text, Facebook, and Twitter. CivicSend centralizes
communication, saves administrative users time, and
improves overall productivity.
Additional benefits of the CivicSend module include:
• Content auto-posts to your website
• Unlimited communication – there is no limit to the
number of emails you can send (text messaging
rates do apply)
• Template options to make customizing your
message quick and easy
• Access to all subscriber lists in your CivicEngage
website, including the ability to select multiple lists
Project Enhancements
PAGE 10
CivicPlus Mobile
CivicPlus Mobile (Mobile) is the next evolution of
the mobile experience for local governments and
their citizens. Uniting all our powerful solutions,
Mobile provides the solutions and experiences that
enables and optimizes citizen engagement, all in a
fully configurable, future-proofed mobile solution.
Built by the experts in local government, for local
government, Mobile offers features and functionality
that enable public services and citizen engagement
and satisfaction. You benefit from an optimized yet
clean, mobile-specific solution that will create the
experiences necessary to enhance citizen engagement
and satisfaction.
• Scalable Administration – Easy enough for
non-technical staff to manage daily but with the
flexibility of a robust Build Tool Portal for staff to
create and customize content.
• Continuous, Automated Enhancements –
Deployed through the iTunes® App Store and
Google™ Play Marketplace, Mobile delivers
automated interface and feature improvements.
• Mobile Accessibility – With our use of material
design and content labeling, mobile users with
disabilities can now navigate and interact more
easily with all our CivicPlus solutions.
PAGE 11
Ultimate Department Header Package
A Department Header Package is a cost-effective way for a department or division to informatively and graphically
differentiate themselves from the look of the main (parent) site while leveraging consistent CMS administration.
Ultimate Department Header Package Includes:
• Site URL (if applicable)
• SSL Certificate / DNS & Hosting (if applicable)
• Site Identifier / Logo
• Global Navigation and Menus
• Banner Image(s) and/or Slideshow Image(s) (if
applicable)
• Graphic Links
• Widget Selection, Content, and Placement
• Custom Color Palette for the Department Header
homepage and interior pages
• Unique Design Styles
• Matching Layout to the parent site
• Shared login and modules with the parent site
(design of module pages will match parent site
design)
Examples of an Ultimate Department Header Package
The examples provided below are representative of attributes found in an Ultimate Department Header Package,
but may not expressly reflect the design package of your main website.
Auburn, MA - Parent Site Library Department Header (Concept)
Needham, MA - Parent Site Public Works Department Header (Concept)
PAGE 12
CIVICENGAGE WEBSITE SERVICES
A typical project timeline ranges from 16 – 28 weeks. Lino Lakes’ exact project timeline will be 21 weeks and will be
created based on detailed project scope, project enhancements purchased, availability for meeting coordination,
action item return and completion, approval dates, and other factors.
Your project timeline, tasks, due dates, and communication will be managed and available in real-time via our
project management software, Cloud Coach.
Implementation
Initiate
TWO TO FOUR WEEKS
• Project Kickoff Meeting
• Planning & Scheduling
Analyze
FOUR TO SIX WEEKS
• Client Deliverable Submission
• Consulting Engagement
• Design Discovery Meeting
• Content Process Meeting
• Mood Board & Layout Proposal
Design & Configure
SIX TO TEN WEEKS
• Design Concept Development
• Design Concept Meeting
• Content Development
• Agendas & Minutes Migration
• Website Completion
Optimize
ONE TO TWO WEEKS
• Website Finalization
Educate
ONE TO TWO WEEKS
• Training Engagement
Launch
TWO TO FOUR WEEKS
• Website Launch
1
PROJECT START
2
3
4
5
6
GO LIVE
PAGE 13
Implementation
Design creation, content development, professional consulting, configuration for usability and accessibility,
dedicated training − CivicPlus delivers all of this and more during the development of your new website.
Align Consulting
Our consultants start with the philosophy that no
project can be successful unless all stakeholders
have a common definition of success. In this
consult, stakeholders discuss and establish goals
for implementing an enterprise software solution.
Stakeholders leave with an understanding of the
scope and resources required for implementation
and alignment on the strategic goals of the project.
The most successful implementations are those in
which all stakeholders—elected officials, department
representatives, project team, and citizens (optional)—
take time to have the tough conversations up front.
Objectives & Deliverables
With Align Consulting, your professional consultant will
facilitate meaningful conversations with your team to:
• Outline the needs for all stakeholders and discuss
differing perspectives for the website project
• Establish collective goals for the project which
address needs from applicable departments,
external audiences, and staff
• Outline the scope of the project and review the
tasks, activities, roles and responsibilities required
to implement, launch and sustain an enterprise-
wide solution
Custom Layout Design
You’ll meet with your Art Director to discuss your website
vision and build your custom layout from scratch. We will
then collaborate with you to create a custom design that
represents your community. We will focus on including
the functionality to meet your website needs, including
an option for up to three advanced design components –
layout or design elements that require significant time to
style and implement. Working with your Art Director, you
will identify the appropriate components to achieve or
enhance the usability goals for your site.
Mood Board & Layout Proposal
Your Project Team will present a custom mood board
reflecting the colors and imagery that will set the tone for
your design. A mood board is a collection of colors and
images used to align the visual direction of the project.
To ensure effective usability, your Project Team will
also provide a custom, greyscale layout proposal for
your review and approval. This layout wireframe is used
to establish the order, placement, and layout of home
page content as needed to achieve your usability goals.
Aligning project goals and design through the layout
proposal ensures a timely and efficient implementation
of your CivicEngage website.
Once approved, the mood board and layout proposal will
be used to guide the design concept for your website.
“This was hands down the easiest and
most intuitive group I have ever worked
with for a website redesign. Other
website development companies I have
worked with do not respond as quickly.
My CivicPlus team read my mind
whenever I needed something. Plus, our
website’s launch was flawless.”
— Nicole Smestad, Marketing Director for
Grand Forks, North Dakota Library
PAGE 14
Content Migration
Content Development
Our Content Development team will migrate the agreed
upon number of pages of content (including their text,
documents, and images) from your current website
to your new, CivicEngage website. Content will be
enhanced for usability and accessibility, and we will
organize your website pages to make them easy to
navigate.
Agendas & Minutes Migration
The Content Development Team will download, upload,
and organize an agreed upon number of meetings to
the Agenda Center module.
Training
Our goal with your training plan is to give your staff
the skills and tools they need to quickly and easily
keep your website current. Your Trainer will deliver
virtual training sessions for both administrators and
users. These sessions will be customized to equip your
staff with the knowledge and comfort level needed to
prepare your website for launch and maintain it in the
future. The training session will utilize your production
website, so users are familiar with your specific
configuration and you get real, hands-on learning
opportunities.
In addition, your trainer will go into a deep-dive of
the department-specific software modules such as
Facilities and Activities with Parks and Recreation, Jobs
with HR, and Bids with Procurement in your Advanced
User Training.
PAGE 15
Lino Lakes’ Role
We will need your help to create the strongest possible website for your community. We will need you to:
Perform reviews and provide official
approvals throughout the project
Update the content on your current website
and delete any pages you no longer need
Track website updates to be completed
during your training session
Ensure you have the most up-to-date web
browsers installed on your organization’s
computers
Compile a list of your website users and
desired permission levels
Reserve training location and necessary
resources (computers, conference phone, etc.)
Gather photos and logos that will be used in
the overall branding and design of your new
website
Provide website statistics to be utilized
in reorganizing your website content,
navigation, and design (if available)
Complete the Design Form to communicate
design preferences
Provide technical information in the DNS form
for the set-up of your website domain name(s)
PAGE 16
CIVICENGAGE WEBSITE SERVICES
Design Portfolio
The included design portfolio will provide you with an idea of the different directions we can take your creative
design. Please note that not all parties listed have agreed to be contacted for reference.
Daytona Beach, Florida
codb.us Gainesville, Georgia
gainesville.org
Visit Fulton County, Ohio
visitfultoncounty.com
Princeton, NJ
princetonnj.gov
Pueblo West, Colorado
pueblowestmetro.com
Cleburne, Texas
cleburne.net
PAGE 17
CIVICENGAGE WEBSITE SERVICES
Ongoing Services
Award-Winning Team
Over the past three years, CivicPlus has been honored
with two Silver Stevie® Awards and four Bronze Stevie®
Awards in the categories of Front-Line Customer
Service Team of the Year – Technology Industries,
Customer Service Training or Coaching Program of
the Year – Technology Industries, Customer Service
Department of the Year – Computer Software - Up
to 100 Employees, and Most Valuable Response by a
Customer Service Team (COVID-19). The Stevie Awards
are the world’s top honors for customer service,
contact center, business development, and sales
professionals.
Technical & Ongoing Support
• Live technical support personnel based in the U.S.
• Weekday business hours: 7 a.m. – 7 p.m. (CST)
• Contact via phone, email, and live chat
• 4-hour response during business hours
• 24/7 emergency support
• Self-Service Help Center for tutorials and user
guides and ENGAGEXCHANGE for client connection
• Assigned Client Success Manager to ensure your
complete and ongoing satisfaction
Maintenance
• Regular review of site logs, error messages,
servers, router activity, and the internet in general
• Full backups performed daily
• Regularly scheduled upgrades, fixes,
enhancements, and OS patches
Hosting & Security
• 24/7/365 system monitoring
• Guaranteed 99.9% uptime (excluding maintenance)
• Highly reliable data center with a fully redundant
network
• Software updates and security patches
• Multiple, geographically diverse data centers
• Disaster recovery with emergency, after-hours,
live-agent support
• Guaranteed Recovery Time Objective of 8 hours
• Guaranteed Recovery Point Objective of 24 hours
• DDoS Mitigation
• DDoS Advanced Security Coverage at time of
attack (additional fees)
“It’s your people that make you good at
what you do. Every time I call my Client
Success Manager, it seems like he
drops everything to help me. If I contact
the Technical Support Team, they are
right there to answer my questions
and get it figured out. I’ve always had
very responsive experiences when I’ve
reached out to CivicPlus. I’ve worked
with some great customer service reps
at CivicPlus, and it’s that relationship that
matters.”
— Jean Carder, Communications Coordinator
for Louisburg, Kansas
PAGE 18
CIVICENGAGE WEBSITE SERVICES
Project Cost
CivicPlus can appreciate the monetary constraints facing our governments each day. To help ease these concerns
and assist with budgeting and planning, our proposed project and pricing is valid until December 31, 2021.
Features & Functionality
• CivicEngage Central CMS tools, widgets, & features
• One SSL certificate
• DNS setup & hosting for URL linolakes.us
• 100 GB of storage
• CivicSend
• CivicPlus Mobile
Design & Content
• Expedited timeline (21 weeks)
• One custom website layout proposal
• One custom design built using approved custom
layout & up to three advanced design components
• 250 pages Content Development from URL
linolakes.us
• Up to 100 meetings worth of Agendas & Minutes
PDF/DOC Migration
• Four-year ultimate website redesign
• Two Ultimate Department Header Packages
Professional Services
• Two days virtual Align Consulting
• Three days virtual training (limit eight attendees/
session)
Annual Recurring Services
• Hosting & Security
• Software maintenance including service patches &
system enhancements
• 24/7 Technical support & access to the CivicPlus
Help Center
• Dedicated Client Success Manager
Year 1 Standard List Price $72,130
Year 1 Total Discount ($9,090)
Total Year 1 Investment $63,040
Includes development fees and Year 1 annual services
Year 2 Annual Recurring Services $18,968
Includes 5% technology uplift
PAGE 19
CivicPlus Project Pricing & Invoicing
CivicPlus prices on a per-project, all-inclusive basis (stated in US dollars). This type of pricing structure eliminates
surprise costs, the uncertainty of paying by the hour, and is overall more cost effective for our clients. It provides
you with a price based on the products and features listed in this proposal that only varies if additional functionality,
custom development, security, escrow requirements, or other design or project enhancements, outside of the
included scope, are added prior to contract signing.
CivicPlus Offers:
Standard CivicEngage Central Invoicing
• Year 1 fees are due at contract signing
• The first-year Annual Services fee is included with
your Year 1 cost
• Subsequent annual invoicing occurs on the
anniversary of the contract signing date, and is
subject to a five percent technology fee uplift each
year starting Year 2 of your contract
Customized Billing/Invoicing
• We can discuss other billing options with you
before contract signing and, if feasible, develop a
plan that works for all parties
• Not available with all CivicPlus products – please
contact your sales representatives for more details
CivicPlus Advantage Invoicing
• Zero-interest payments that divide the One-Time
Implementation expense of your project over the
first three years of your contract
• Each payment will also include your Annual
Services and any other fees if applicable
• May not be available with all products offered by
CivicPlus
Payment Gateway Account
• Your chosen Payment Gateway will collect and
disburse all credit card monies
• If selected, any of our partner Payment Gateway
Vendors will conduct a rate analysis upon
discovery to provide the most competitive
percentage + fee per transaction rate
• CivicPlus Pay integrates with several Payment
Gateways to provide maximum flexibility to our
clients’ needs
CivicPlus wants our clients to succeed in delivering a viable, sustainable, and flexible technology solution to their
communities. We will work with you before contract signing to determine which of our billing processes will meet
both your needs for budget planning and our accounting processes.
Right to Negotiate
A successful project begins with a contract that meets the needs of both parties. This proposal is intended as a
non-binding document, and the contents hereof may be superseded by an agreement for services. Its purpose is
to provide information on a proposed project we believe will meet your needs based on the information available.
If awarded the project, CivicPlus reserves the right to negotiate the contractual terms, obligations, covenants, and
insurance requirements before a final agreement is reached. We look forward to developing a mutually beneficial
contract with Lino Lakes.
PAGE 20
CIVICENGAGE WEBSITE SERVICES
Optional
Enhancement
We are confident in the ability of our proposed project to meet Lino Lakes’ main needs. However, we recommend the
following additional enhancements that could positively impact your experience and goals.
OPTIONS ONE-TIME ANNUAL
AudioEye Managed N/A $4,500
AudioEye Managed
AudioEye offers a range of products and services from self-service to turnkey managed solutions. At the core
of AudioEye, is the Digital Accessibility Platform (DAP), this powerful tool empowers auditors, designers, and
developers to understand issues of accessibility and improve website infrastructure thorough the use of an
innovative and easy-to-use interface. Conforming to Web Content Accessibility Guidelines (WCAG) 2.1 has never
been easier.
AudioEye
• AudioEye Managed
• Proprietary automated testing suite
• Detect Section 508 & WCAG 2.1 Success Criteria
violations
• AudioEye engineers remediate accessibility issues
• Compliance monitoring
• Manual technical analysis & usability testing
• Support, training, & consulting from subject matter
experts
• AudioEye Toolbar with Web Personalization Tools
AudioEye Managed
• Provides complete digital accessibility compliance
auditing and resolution
• End-to-end digital accessibility compliance testing,
resolution, validation, and monitoring
• Combines subject matter experts with technology
− a team of engineers and manual testers to ensure
issues of accessibility are fixed and stay fixed
AudioEye Toolbar
• Fully customizable user experience
• Tailored to individual needs regardless of device
type, language preference, or preferred method of
access
• Users can customize the visual display of the
website, listen to the content read aloud, and
command the browser using voice controls
Digital Accessibility Platform
• Software as a Services (SaaS), API-first technology
• Offers end-to-end compliance auditing
• Ability to spider, scan, and diagnose entire
websites, single blocks of code, and content
delivered via API
• Offers flexible resources for proper identification
and remediation of the detected issues