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HomeMy WebLinkAbout2021-140 Council Resolution CITY OF LINO LAKES RESOLUTION NO.21-140 APPROVING FACILITY MANAGEMENT SOFTWARE CONTRACT WITH CIVICPLUS WHEREAS, staff has researched and compared multiple different vendors who offer recreation program software, including CivicPlus, RecTrac and ActiveNet. CivicPlus has the most robust and seamless offering that will enable the City's operation of the recreation center's website and membership to be effective, efficient, and professional. Additionally, the City is able to have a custom city website created that will operate in tandem with the recreation center's site; and WHEREAS, CivicPlus believes that every interaction between citizens and their local government should be exceptional and frictionless. CivicPlus' focus is to build technology solutions designed to foster positive and powerful civic experiences. With more than 20 years of experience, CivicPlus has earned the trust of over 4,000 clients,their 100,000+ local government users, and their 250 million+citizens. The two CivicPlus platforms that the City is pursuing are the recreation management platform, CivicRec, and the website design and hosting platform, CivicEngage; and WHEREAS, by combining CivicRec with CivicEngage (the CivicPlus package),the city will gain a cohesive user experience with an updated and modernized look and feel. This will also create a user-friendly experience for both residents and staff; and WHEREAS, CivicPlus offers pricing discounts of$14,450 on CivicRec with the purchase of the CivicEngage platform. The complete CivicPlus package for initial investment is $91,125 (eligible for ARPA funding)with an annual contract service fee of$38,868.25. NOW,THEREFORE,BE IT RESOLVED by the City Council of the City of Lino Lakes that staff is authorized to enter into a contract with CivicPlus for software implementation and on-going maintenance. Adopted by the City Council of the City of Lino Lakes this 17�h day of November, 2021. The motion for the adoption of the foregoing resolution was introduced by Councilmember Lyden and was duly seconded by Councilmember Cavegn and upon vote being taken thereon,the following voted in favor thereof. Lyden, Cavegn, Ruhland,Rafferty The following voted against same: None (Absent- Stoesz) Rob kafferty, Mayor ATTEST: a ne Bartell, ity Cle CITY COUNCIL AGENDA ITEM IA STAFF ORIGINATOR: Rick DeGardner, Director of Public Services Andrea Turner, Communications Specialist MEETING DATE: November, 17, 2021 TOPIC: Consider Resolution No. 21-140, Approving Facility Management Software Contract with CivicPlus VOTE REQUIRED: 3/5 INTRODUCTION: The Council is being asked to consider the approval of a contract with CivicPlus for recreation management software, as well as a website platform for the city and recreation center. BACKGROUND: Staff has researched and compared multiple different vendors who offer recreation program software, including CivicPlus, RecTrac and ActiveNet. CivicPlus has the most robust and seamless offering that will enable the City's operation of the recreation center's website and membership to be effective, efficient, and professional. Additionally,the City is able to have a custom city website created that will operate in tandem with the recreation center's site. CivicPlus believes that every interaction between citizens and their local government should be exceptional and frictionless. CivicPlus' focus is to build technology solutions designed to foster positive and powerful civic experiences. With more than 20 years of experience, CivicPlus has earned the trust of over 4,000 clients,their 100,000+local government users, and their 250 million+citizens. The two CivicPlus platforms that the City is pursuing are the recreation management platform, CivicRec, and the website design and hosting platform, CivicEngage. The CivicPlus features that will benefit the City of Lino Lakes include, but are not limited to: • Custom web design • Website content migration • Website hosting and security • Technical support team • Capability to message residents via email and SMS • Recreation center subsite managed under City website—no need for separate site hosting and fees • Unique branded look for recreation center subsite • Ability to create and send resident newsletters via email • Mobile app • User-friendly software for recreation center members and staff • Easy-to-use programming capabilities for recreation staff • Ability to manage and track membership visits • Ability to market program offerings to members who have utilized similar programs Recreation management software (CivicRec) initial investment: $28,085 (assuming partnering with CivicEngage). This includes setup, design, implementation and integration, etc. The annual contract service fee is $19,900. In addition,the current City GovOffice website is due for an upgrade and contract renewal. This upgrade and contract renewal pricing for GovOffice is $13,200. GovOffice is not able to provide the functionality (such as email and text communications with residents)that staff feels is necessary to provide adequate communication and customer service to residents. In addition, GovOffice is not able to host the recreation center website. Therefore, staff is recommending the CivicPlus platform for a cohesive experience with the CivicRec management software. CivicEngage website design and hosting is $63,040. This includes website design, content migration,mobile app development, ongoing technical support, web hosting, etc. This cost includes the creation and hosting of the recreation center portion of the website. The annual contract service fee is $18,968.25. Please note if the City Council chooses not to replace the current website, an additional $14,450 would be added to the above CivicRec initial investment. By combining CivicRec with CivicEngage (the CivicPlus package), the city will gain a cohesive user experience with an updated and modernized look and feel. This will also create a user- friendly experience for both residents and staff. CivicPlus offers pricing discounts of$14,450 on CivicRec with the purchase of the CivicEngage platform. The complete CivicPlus package for initial investment is $91,125 (eligible for ARPA funding) with an annual contract service fee of$38,868.25. RECOMMENDATION: Staff recommends the approval of the CivicPlus,which includes the CivicEngage and CivicRec platforms which will run the recreation center website and recreation management software, as well as replace and modernize the existing City website. ATTACHMENTS: • CivicEngage statement of work pricing • CivicRec statement of work pricing • CivicEngage proposal CP CivicPlus Quote#: Q-20164-1 302 South 4th St.Suite 500 Date: 10/15/2021 2:20 PM Manhattan,KS 66502 P us Expires On: 11/30/2021 Product: CivicEngage Client: Bill To: Lino Lakes MN-CivicEngage Lino Lakes MN-CivicEngage SALESPERSON Phone EMAIL DELIVERY METHOD PAYMENT METHOD Hector Ortega x hector.ortega@civicplus.com Net 30 CivicEngage - Statement of Work QTY PRODUCT NAME DESCRIPTION PRODUCT TYPE 1.00 CivicSend Annual-CivicEngage CivicSend Annual Renewable Central 1.00 CivicSend Implementation- CivicSend Implementation One-time CivicEngage Central 1.00 Annual-CivicEngage Central Annual-CivicEngage Central Renewable 1.00 Hosting &Security Annual Fee- Hosting &Security Annual Fee-CivicEngage Central Renewable CivicEngage Central 1.00 SSL Management—CP Provided SSL Management—CP Provided Only 1 per domain Renewable Only (Annually Renews) 1.00 DNS and Domain Hosting Setup DNS and Domain Hosting Setup (https:Hlinolakes.us/) One-time (http:HURL) 1.00 DNS and Domain Hosting Annual DNS and Domain Hosting Annual Fee(https:H Renewable Fee(http://URL) linolakes.us/) 1.00 Ultimate Implementation- Ultimate Implementation-CivicEngage Central One-time CivicEngage Central 1.00 4yr Redesign Ultimate Annual- 4yr Redesign Ultimate Annual-CivicEngage Renewable CivicEngage 250.00 Content Development- 1 Page- Content Development- 1 Page-CivicEngage One-time CivicEngage 6.00 System Training (4h, virtual) - CivicEngage System Training-Virtual, Half Day Block One-time CivicEngage 1.00 Agendas& Minutes Migration Content Migration :Agendas&Minutes- Per 100 One-time - PDF- 100 Meetings- Meetings (Approx. 1 year) CivicEngage V.PD 06.01.2015-0048 Page 1 of 5 QTY PRODUCT NAME DESCRIPTION PRODUCT TYPE 1.00 Alignment Virtual Consulting Up to 2 days virtual consult. Recommended group 8 or One-time less. 1.00 Expedited Timeline Expedited Timeline"21"Weeks One-time 1.00 Ultimate Department Header Page specific Site ID, Navigation, Banner, Graphic Links, Package-CivicEngage Colors, Design Styles; follows main site layout. 1.00 Ultimate Department Header Ultimate Department Header Annual Fee Renewable Annual Fee-CivicEngage 1.00 Ultimate Department Header Ultimate Department Header Implementation One-time Implementation-CivicEngage 1.00 Ultimate Department Header Page specific Site ID, Navigation, Banner, Graphic Links, Package-CivicEngage Colors, Design Styles; follows main site layout. 1.00 Ultimate Department Header Ultimate Department Header Annual Fee Renewable Annual Fee-CivicEngage 1.00 Ultimate Department Header Ultimate Department Header Implementation One-time Implementation-CivicEngage 1.00 CivicEngage CivicPlus Mobile Proprietary CP Mobile app shell,API management and Renewable Base App Build Tool 1.00 CivicEngage Year 1 Annual Fee Year 1 Annual Fee Discount Renewable Discount 1.00 CivicPlus Mobile Implementation - Configure, build and deploy iOS/Android apps with One-time CivicEngage Central customized assets 1.00 CivicPlus Mobile-CivicEngage A CivicEngage Central integration, which includes Renewable Central standard mobile relevant modules 1.00 CivicEngage Year 1 Annual Fee Year 1 Annual Fee Discount Renewable Discount Lost Prime YeaF 1 Total USD 72,130.Btt Total Investment-Year 1 USD 63,040.00 Annual Recurring Services-Year 2 USD 18,968.25 Total Days of Quote:365 1. This Statement of Work ("SOW") shall be subject to the terms and conditions of the CivicPlus Master Services Agreement located at https://www.civicplus.com/master-services-agreement ("MSA"), to which this SOW is hereby attached as the CivicEngage Statement of Work. By signing this SOW, Client expresslyagrees to the terms and conditions of the MSA throughout the Term of this SOW. 2. This SOW shall remain in effect for an initial term equal to 365 days from the date of signing ("Initial Term").In the event that neither party gives 60 days' notice to terminate prior to the end of the Initial Term, or V.PD 06.01.2015-0048 Page 2 of 5 any subsequent Renewal Term, this SOW will automatically renew for an additional 1-year renewal term ("Renewal Term"). The Initial Term and all Renewal Terms are collectively referred to as the "Term". 3. The Total Investment-Year 1 will be invoiced as follows: a. Upon signing this SOW, thirty percent (30%) of the Total Investment Year 1 Fees; b. The earlier of 6 months from signing or upon completion of CivicEngage Implementation (completion oftraining), the remaining seventy percent (70%) of the Total Investment Year 1. 4. Annual Recurring Services shall be invoiced on the start date of each Renewal Term. Annual Recurring Services, including but not limited to hosting, support and maintenance services, shall be subject to a 5% annual increase beginning in year 2 of service. Client will pay all invoices within 30 days of the date of suchinvoice. 5. Client agrees that CivicPlus shall not migrate, convert, or port content or information that could reasonably be construed as time sensitive, such as calendar or blog content, during the Project Development. 6. If a Recurring Redesign line item is included with the Client's quote in this SOW, starting after 48 months of continuous service under this SOW, Client shall be entitled to receive a redesign at no additional cost. Clientmay initiate such redesign any time after 48 months of continuous service. Upon the initiation of an eligible redesign project, Client may begin accumulating eligibility towards a subsequent redesign after another 48 months of continuous service. Redesigns that include additional features not available on the original website may be subject to additional charges. Additional features include, but are not limited to, additional modules and integration of third-party software. Recurring Redesigns are eligible for the website, subsite, and department headers included in this SOW only. Any subsequently purchased website, subsite, and department header shall not be included in a redesign hereunder. 7. Client allows CivicPlus to display a "Government Websites by CivicPlus" insignia, and web link at the bottom of their web pages. Client understands that the pricing and any related discount structure provided under thisSOW assumes such perpetual permission. 8. Client is responsible for the registration and account management of Client's Apple App Store app distribution platform. CivicPlus may manage the Google Play distribution platform. CivicPlus, in its sole discretion, may transfer management and ownership responsibilities of any mobile app platform used by Client after providing thirty (30) days' written notice of such change. 9. If Client desires to use the App Store, the Client is responsible for the set up the Apple Developer Account as follows: a. Set up an Apple Developer Account b. Identify CivicPlus and OneBlink as a developer on the account c. Work with CivicPlus Implementation team to customize the App Store descriptions, settings and content. d. Work with CivicPlus Implementation team to update the App Store descriptions, settings and content. e. If the Client identifies as a non-profit organization, Apple will waive the annual fee. However, if Client is identified as a for-profit organization and must pay the annual fee, they payment must V.PD 06.01.2015-0048 Page 3 of 5 be set up to auto-renew. CivicPlus shall not manage the Client account. CivicPlus shall only use the Client's Apple Developer Account to deploy the Client's CP Mobile App. f. If the Client receives emails or requests from Apple regarding the Client's Apple Developer Account, it is the client's responsibility to respond directly to Apple. In the event the communication specifically involves the deployment of the CP Mobile App, Client shall immediately forward such communication to CivicPlus to ensure the CP Mobile App remains live and up-to-date. 10. Client represents that it has all intellectual property rights in any Client data and content to be added to the CP Mobile App, and where the Client is unsure, it is Client's responsibility to seek the permission of the data and/or content owner. 11. Client understands that the hosting for the CP Mobile App is provided by the app distribution platform and not CivicPlus. CivicPlus shall not be liable for any downtime of Client's CP Mobile App. Signature Page to Follow. V.PD 06.01.2015-0048 Page 4 of 5 Acceptance By signing below, the parties are agreeing to be bound by the covenants and obligations specified in this SOW and the MSA terms and conditions found at: https://www.civicplus.com/master-services-agreement. IN WITNESS WHEREOF, the parties have caused this SOW to be executed by their duly authorized representatives as of the dates below. Client CivicPlus By: By: Name: Name: Title: Title: Date: Date: V.PD 06.01.2015-0048 Page 5 of 5 Contact Information *all documents must be returned:Master Service Agreement,Statement of Work,and Contact Information Sheet. Organization URL Street Address Address 2 City State Postal Code CivicPlus provides telephone support for all trained clients from 7am—7pm Central Time,Monday-Friday(excluding holidays). Emergency Support is provided on a 24/7/365 basis for representatives named by the Client. Client is responsible for ensuring CivicPlus has current updates. Emergency Contact&Mobile Phone Emergency Contact&Mobile Phone Emergency Contact&Mobile Phone Billing Contact E-Mail Phone Ext. Fax Billing Address Address 2 City State Postal Code Tax ID# Sales Tax Exempt# Billing Terms Account Rep Info Required on Invoice(PO or Job#) Are you utilizing any external funding for your project(ex.FEMA,CARES): Y [ ] or N [ ] Please list all external sources: Contract Contact Email Phone Ext. Fax Project Contact Email Phone Ext. Fax V.PD 06.01.2015-0048 Page 6 of 5 CP CivicPlus Quote#: Q-20688-1 302 South 4th St.Suite 500 Date: 11/10/2021 8:49 AM Manhattan,KS 66502 P us Expires On: 12/31/2021 Product: CivicRec Client: Bill To: Lino Lakes MN-CivicRec Lino Lakes MN-CivicRec SALESPERSON Phone EMAIL DELIVERY METHOD PAYMENT METHOD Brian Scott x bscott@civicplus.com Net 30 CivicRec - Statement of Work QTY Product Name DESCRIPTION PRODUCT TYPE 1.00 CivicRec Premium Premium Package-Project Coordination-Branded Public One-time Portal-Help Center Access-Access to Live Project Support-Named Implementation Consultant 4.00 CivicRec Virtual Training (Half Training (Virtual)- half day, up to 4 hours One-time Day Block) 1.00 CivicRec Virtual Consulting (Half Consulting (Virtual)-half day, up to 4 hours One-time Day Block) 1.00 CivicRec Annual Fee CivicRec Annual Fee Renewable 1.00 CivicRec Year 1 Annual Fee Year 1 Annual Fee Discount Renewable Discount 1.00 CivicRec Pay-Global Payments CivicRec Pay-Global Payments Integrated Integrated 1.00 CivicRec Pay Annual Fee- Global CivicRec Pay Annual maintenance and support fee Renewable Payments Integrated 1.00 CivicRec Pay Implementation- Includes setting CivicPlus Pay configuration, configuring One-time Global Payments Integrated CivicPlus products for accepting payments, advanced troubleshooting with our partner's support. 1.00 1 CivicRec Financial Accounting Standard Financial Extract—Standard financial extract One-time Extract adjusted to an approved financial format. List Price Year 1 Total USD 42,535. Total Investment-Year 1 USD 28,085.00 Annual Recurring Services-Year 2 USD 19,900.00 V.PD 06.01.2015-0048 Page 1 of 5 Total Days of Quote:365 1. This Statement of Work ("SOW")shall be subject to the terms and conditions of the CivicPlus Master Services Agreement located at https://www.civicplus.com/master-services-agreement("MSA"),to which this SOW is hereby attached as the CivicRec Statement of Work. By signing this SOW, Client expressly agrees to the terms and conditions of the MSA throughout the Term of this SOW. 2. This SOW shall remain in effect for an initial term equal to 365 days from the date of signing ("Initial Term"). In the event that neither party gives 60 days' notice to terminate prior to the end of the Initial Term or any subsequent Renewal Term, this SOW will automatically renew for an additional 1-year renewal term ("Renewal Term"). The Initial Term and all Renewal Terms are collectively referred to as the"Term". 3. The Total Investment-Year 1 will be invoiced upon signing. 4. Annual Recurring Services shall be invoiced on the start date of each Renewal Term. Annual Recurring Services, including but not limited to hosting, support and maintenance services, shall be subject to a 5% annual increase beginning in year 3 of service. Client will pay all invoices within 30 days of the date of such invoice. 5. The Client's Annual Recurring Services Fees agreed upon herein are based on Client processing up to USD 1,000,000.00 of revenue per year("Predicted Processing Volume"). Starting with the first Renewal Term of this SOW, CivicPlus reserves the right(but not the obligation)to audit Client once every 12 months to determine Client's actual processing volume ("Actual Processing Volume"). In the event Client's Actual Processing Volume exceeds the Predicted Processing Volume, CivicPlus will notify client within 30 days of the audit of the Actual Processing Volume and the applicable increase in the Annual Fees resulting from such Actual Processing Volume. The increase in the Annual Fees shall be implemented the first of the month following the notice. 6. For the purposes of obtaining merchant account services through CivicPlus Pay, Client may choose to utilize the designated merchant account for CivicRec through an integrated partnership with a merchant providers that is within CivicPlus's network("Partner Network"). In the event Client chooses a merchant account from the Partner Network ("Integrated Partner"), Client will enter into a merchant account such Integrated Partner. Such agreement's terms and conditions will solely enure to the benefit and obligation of Client; CivicPlus shall not be a party to such agreement. In the event Client chooses an Integrated Partner merchant account provider, CivicPlus will provide Client and Integrated Partner contact information to the other party for contracting purposes, and shall integrate the Integrated Partner merchant account system at no additional charge to Client. If Client desires to use an integrated merchant account processor gateway besides one of the Integrated Partners designated as members of the Partner Network, CivicPlus will provide Client with a list of approved processors and an integration fee will be charged to Client. Client agrees to assume responsibility for ensuring execution of a merchant account contract with Client's select merchant account provider, to comply with all terms and conditions of such contract and pay all fees required to maintain the services. Client acknowledges that the fees set forth in this SOW do not include any transaction, processing or other fees imposed by Client's merchant account processor. Client is fully responsible for their relationship with their selected processor. In no event will CivicPlus: (i)take part in negotiations, (ii)pay any fees incumbent on the Client or merchant account, or(iii) acquire any liability for the performance of services of any chosen merchant account processor, including those in the Partner Network. Client acknowledges switching to a different merchant account processor after signing this SOW may incur additional fees and require a written and signed modification to this SOW. Client shall continue to be responsible for negotiating and executing any merchant account agreement as described herein for any additional merchant account processor changes. 7.When Client uses CivicPlus Pay, then Client may take online credit card payments for certain services or products they provide via the Client websites supported by CivicPlus. As such, through CivicPlus Pay, CivicPlus facilitates an automated process for redirecting credit card payments to Client's chosen payment gateways/merchant account processors. For V.PD 06.01.2015-0048 Page 2 of 5 card payments, CivicPlus will redirect any payments processing to the Client's merchant account processor gateway, and the merchant account processor gateway presents the payment form page and processes the card payment. CivicPlus does not transmit, process or store cardholder data and does not present the payment form. CivicPlus implements and maintains PCI compliant controls for the system components and applications that provide the redirection services only. 8. Client understands and agrees that CivicPlus is not liable for any failure of service or breach of security by any merchant account processor gateway provider selected by Client, whether such provider is an Integrated Partner or not. Signature Page to Follow V.PD 06.01.2015-0048 Page 3 of 5 Acceptance By signing below,the parties are agreeing to be bound by the covenants and obligations specified in this SOW and the MSA terms and conditions found at: hftps://www.civicplus.com/master-services-agreement. IN WITNESS WHEREOF,the parties have caused this SOW to be executed by their duly authorized representatives as of the dates below. Client CivicPlus By: By: Name: Name: Title: Title: Date: Date: V.PD 06.01.2015-0048 Page 4 of 5 Contact Information 'all documents must be returned:Master Service Agreement,Statement of Work,and Contact Information Sheet. Organization URL Street Address Address 2 City State Postal Code CivicPlus provides telephone support for all trained clients from 7am—7pm Central Time,Monday-Friday(excluding holidays). Emergency Support is provided on a 24/7/365 basis for representatives named by the Client. Client is responsible for ensuring CivicPlus has current updates. Emergency Contact&Mobile Phone Emergency Contact&Mobile Phone Emergency Contact&Mobile Phone Billing Contact E-Mail Phone Ext. Fax Billing Address Address 2 City State Postal Code Tax ID# Sales Tax Exempt# Billing Terms Account Rep Info Required on Invoice(PO or Job#) Are you utilizing any external funding for your project(ex.FEMA,CARES): Y [ ] or N [ ] Please list all external sources: Contract Contact Email Phone Ext. Fax Project Contact Email Phone Ext. Fax V.PD 06.01.2015-0048 Page 5 of 5 4., awx�Y�it'1�3,1 I g Sir SOY CIVICENGAGE CENTRAL GOVERNMENT WEBSITE & ENGAGEMENT SOLUTION Lino Lakes, Minnesota OCTOBER 29, 2021 HectorOrtega CivicEngage i t 'k ,j CIVICENGAGE WEBSITE SERVICES Company Overview s At CivicPlus,we have one goal:to empower the public sector 4,000 + to accomplish impactful initiatives using innovative solutions that save them time while connecting them to the citizens local government clients across they serve.We began in 1998 when our founder,Ward the United States and Canada Morgan,decided to focus on helping local governments work better and engage their citizens through their web environment.CivicPlus continues to implement new 20 + technologies and services to maintain the highest standards of excellence and efficiency for our clients,including years of experience with a focus to solutions for website design&content management, help local governments recreation management,mass communications,agenda& meeting management,employee management,311 &citizen requests,and digital optimization. 350 + Our commitment to deliver the right solutions in design and development,end-user satisfaction,and secure hosting has employees, many with experience been instrumental in making us a world leader in government in local government web technology.We consider it a privilege to partner with our clients and provide them with solutions that will serve their needs today and well into the future. Recognition Wewill deliver ahigh-caliber, responsive web presence that reflects your vision in design,features,and functionality. CivicEngage Central (CivicEngage) is user-friendly,yet *5 0 flexible and powerful with intuitive navigation for your citizens and easy-to-use administration for your staff. 11-time Inc. govtech.com/100 True live editing and training is included so your staff can 5000 Honoree be efficient on day one,and we'll continue to support you after launch.Your system will be secure and continuously updated,as our experts develop further cutting-edge Technical Support solutions designed specifically for local government. Recognized with Primary Office multiple,global Y � Stevie®Awards 302 S.4th Street,Suite 500,Manhattan,KS 66502 for sales and TF:888.228.2233 1 Fax:785.587.8951 1 civicplus.com customer service excellence CIVICENGAGE CENTRAL PAGE 1 CIVICENGAGE WEBSITE SERVICES CivicEngage CMSx r.. The CivicEngage CMS is robust and flexible with all the features and functionality you need today and in the future.Developed for Click Here to Explore a organizations that need to update their site frequently,CivicPlus provides a powerful government content management structure and website menu management system.The easy-to-use system allows non-technical employees to efficiently update any portion of your website. Virtual Tour Each website begins with a unique design developed to meet your J specific communication and marketing goals,while showcasing the individuality of your community.Features and capabilities are added and customized as necessary,and all content is organized in accordance with web usability standards. Bring Your Services Online Our web technology is dedicated to finding the right solutions for government websites.With the CivicEngage CMS,you can bring daily services that your offices provide online. • Create online forms with our Forms Center module. 0 Share the most critical and up-to-date information These completely customizable forms can be prominently on your website with the Alert Center, used as a means for citizens to contact you with keeping your citizens informed on those important questions, requests,feedback,or to sign up for events and issues. various events and activities. Showcase the most important information your • Provide sign-up opportunities for your citizens to citizens need prominently on your site using receive SMS and email communications on topics modules such as Frequently Asked Questions, that are important to them with the Notify Me® Quick Links,Calendar,and Staff Directory to module. provide much needed answers and stopping numerous phone calls or walk-ins. • Smart design and layout choices as well as the use of our predictable site search will make locating confident that any servi - our key information quick and easy. need can now be found in one to two clicks." —Lana Beck,Government Relation and Features like these will make your jobs easier while also Communications Administrator for Pinellas S giving quick access to information for everyone in your Florida community. CIVICENGAGE CENTRAL PAGE 2 CivicEngage Modules & Widgets Citizen Engagement 0 Notify Meo—Send out SMS messages and mass emails to list subscribers(includes up to 500 SMS CivicEngage offers several effective and easy-to- users). use citizen engagement features.These tools easily integrate with the other key CivicEngage features. Splash Screen—A pop-up window that easily communicates critical local news,information,and Alert Center—Post emergency or important alerts to your citizens the moment they arrive on • information on your website and notify citizens via specified pages of your site. email and SMS. Document Management CivicEngage comes fully-equipped with a robust set of document management tools that work with other key features of our CMS, making it easy to build dynamic °ar8a N! content that is easy for citizens to navigate and access. cs Agenda Center—Create and display agendas and minutes for various civic organizations. 0 Archive Center—Store agendas,minutes, ® newsletters,and other data-driven documents. • Document Center—Organize and house documents in one central location. • Form Center—Create custom,online forms via • Blog—Post opinions/information about various simple drag-and-drop functionality. Receive community topics and allow citizen comments and notifications via email and track within the CMS. subscriptions. • Photo Gallery—Store and display photos. • Calendar—Create multiple calendars and events to inform citizens of upcoming activities that are Staff Directory—Share detailed contact viewable by list,week,or month. information for your staff and offices. • Citizen Request Tracker(CRT)—Allow users to report a problem and provide follow-up t, communication with the point of contact(includes 5 user licenses&10 request types). • Community Voice—Interact with citizens about projects in your community. ` e�-ee--------- • s�oao�oovi• �w �. My Dashboard-Allow users to personalize their MEMO N dashboard to stay updated on news,events, and information they care about. / w • News Flash—Post organizational news items that are important to your citizens. CIVICENGAGE CENTRAL PAGE 3 Information & Navigation Helpful Widgets Organize your content and pages to make it easy to Widgets help your staff visually organize content on locate the information you and your citizens need most your site and tailor the look to meet the page's needs.A with modules that help you update information quickly. few of the most helpful widgets are: • Frequently Asked Questions(FAQs)-Answer the Carousel Widget-Group and display widgets in most frequently asked questions to reduce phone one location with arrow navigation functionality. and foot traffic for staff. • Graphic Links-Place graphics on your site as links to Other pages. NEWS•ANNOUNCEMENTS • Info Advanced-Display important information on '•- pages in a compact and easy-to-update module _ that provides detailed formatting. • Quick Links-Place links to often-requested information directly on the page of your choice. Department-Specific • Custom HTML Widget-Embed videos or other There are several function-specific features and HTML features in your page. modules for government departments.These tools are integrated into the CivicEngage CMS and offer the Editor Widget-Edit text with word processing tools, plus web tools like code view and the ability to complete multiple steps in one action. Accessibility Checker. • Activities-Create,organize,and track activities. Form Center Widget-Embed simple forms on a • Facilities&Reservations-Showcase community page. facilities and allow reservations online. Image Widget-Add images to a page. • Related Documents Widget-Create a dynamic list of documents referenced in the Document Center. °o ( 0 Share Widget-Add a share button to your page cis so citizens can share content to their social media. Slideshow Widget-Add a slideshow of images. low 7� • Job Postings-Post available jobs online and accept online applications. • Bids -Post sortable and subscribable bids. CIVICENGAGE CENTRAL PAGE 4 Administrative Features The administration of your CivicEngage site is browser Pending Approval Items-Admins have access based,with no installation of software needed.You'll be to a queue of pending items to be published or able to update the site from an internet connection on reviewed. any platform (Mac or PC).Administrators can control the Website Statistics-Provided website analytics for access to pages and manipulation of content as well as analysis. use automated features to streamline processes. • Admin Dashboard-A home base for messages User-Friendly Features and quick access to your recent activities and Not only is the CivicEngage CMS easy for your staff to time-sensitive action items such as pending use,various administrative features help your staff make approvals and expiring items. a more attractive,engaging,and intuitive for your citizens. `-~== Automatic Alt Tags-Built-in features allow ongoing ADA compliance of your site. • Design Essentials®-Tools that allow your staff to build,modify,and manage your website's look within the design and structure parameters of your website. f Link Redirects-Instead of sending your users to http:Hcivicplus.com/248/Awards-and-Recognition, you can send them to http://civicplus.com/awards. • Live Edit-See where your information will be posted on a page before you make any changes • Content Scheduling&Versioning-Set your content with our WYSIWYG editor and drag-and-drop tools. to auto-publish and auto-expire,with an archive of all Maps-Easily embed maps from Google, ESRI,and published content and previous versions. more using the HTML widget. • Dynamic Breadcrumbs&Site Map-Breadcrumbs Mega Menu-A main navigation menu makes it (used to show a visitor's location within the site) easy to get to any page on your site quickly. and the site map are dynamically generated and automatically update reflecting any changes made. Predictive Site Search&Log-A powerful site search automatically indexes all content making it easy for • Dynamic Page Components-Modules such as visitors to find information across pages,documents, Calendar, FAQs, and News Flash, may be included and images.All search words are kept in a log. as dynamic page components on any page. • History Log-Track changes made to your website. • Intranet-Use permissions to set a secure location on your website that allows employees to login and access non-public resources and information. n • Levels of Permissions-Assign staff members iF to groups with different levels of permissions of access and authority throughout the CMS. CIVICENGAGE CENTRAL PAGE 5 • Printer Friendly—Separatescriticalcontentfrom Accessibility Compliance the site template to provide a clean print without menu structure and banner information included. With having over 20%of adults in the United States • Real Simple Syndication(RSS)Feeds— Allow having a disability,you need a website that conforms to patrons to sign up to receive email notifications. all citizens.We provide highly compliant sites based on WCAG 2.0 A and AA guidelines,which encompass and • Responsive Design—With responsive design,your surpass ADA accessibility requirements.This maximizes site adjusts to the screen size regardless of what accessibility for all users while providing freedom to device is being used, providing a seamless user create a visually rich and appealing site.Our approach experience. for each website includes the following steps to provide you a compliant and accessible website: e • We will deliver you a site that meet ADA(Section 508)and WCAG 2.0 A and AA levels. • Your staff can use the Accessibility Checker within the CMS to scan content in the editor widget,News -� LOFlash,and FAQs for any accessibility issues so you can correct them before publishing. • Our trainers will teach your staff best practices to • Social Media—Set various modules to automatically keep your content and design elements accessible post to your Facebook and/or Twitter feeds and and up to date with the latest ADA/WCAG standards. incorporate compatible social media feeds and 0 Any new regulations that require code changes widgets into your site. are done automatically,at least quarterly,with no • Supported Browsers—View your website in additional effort required from you. the two most recent versions of major browsers 0 In addition to updating the code,our product team including Microsoft Edge,Firefox, Safari,and also updates our best practices and provides regular Chrome. updates to clients via our CivicPlus website,blog • Third-Party Access—Utilize iframes,embeds,and/ articles,webinars,and other publications. or links to most of your third-party services.Or use our growing list of APIs as well as options from Zapier AudioEye Partnership to build applications right from your website. CivicPlus also partners with AudioEye to provide a suite • Translation—Integration with Google Translate of accessibility tools and services at a discounted rate translates web pages into over 100 languages. to our clients.Additional details and a quote can be provided upon request. CIVICENGAGE' CENTRAL PAGE 6 Credit Card Processing CivicPlus Pay(Pay) is our secure, PCI-compliant, utility by application integrated within the CivicPlus Platform. Local governments can use Pay within the CivicEngage, CivicRec°,and CivicOptimize®solutions to enable seamless payment capabilities. Pay acts as the connector to facilitate a transaction 10 between the CivicPlus solution and the selected payment gateway. Pay offers integrations with several x common payment gateways to provide flexible payment solutions.CivicPlus has partnered with several integrated gateways to enhance the client Functionality Disclosure experience through a streamlined relationship between the CivicPlus solution and the gateway that processes As CivicPlus continues to evolve and improve our the payments. solution to support our clients'needs and goals, we reserve the right to upgrade, replace,modify, If a partner payment gateway is utilized by Lino or terminate any of the features and functionality Lakes,CivicPlus can assist with the facilitation,set- elements listed,at our sole discretion,and when up,support,and troubleshooting services. Pay can feasible, providing reasonable notice to our clients also integrate with man other supported of any changes.These features and functionality are g y pported gateway providers in addition to our partner network,on a more offered on a gratuitous basis to our clients,with no limited fashion,to assist you in developing a successful monetary value per feature,and should any changes system.Contact your sales representative for more be enacted,will not affect any terms in a signed details on our approved partner network and other agreement with CivicPlus. supported gateway providers. To utilize any of the approved gateways,an agreement will need to be executed directly between Lino Lakes and the vendor,who will assess separate merchant account and transaction fees.Additional information can be provided upon request. Because EMV and Card-Swipe devices are encrypted specifically for individual payment gateways,you'll need to leverage any required devices directly from your selected gateway provider for either purchase or rent.We are happy to assist in your procurement of such devices. CIVICENGAGE CENTRAL PAGE 7 The CivicPlus Platform CivicEngage is part of the CivicPlus Platform,the — integrated technology platform for local government, which means local governments minimize the need to rely on various third-party providers for multiple technology solutions. °- o • Single Sign-On (SSO)to all of your CivicPlus products supporting two-factor authentication and -N11. PCI Level password compatibility x • Easily access all purchased CivicPlus products and integrated solutions from one dashboard and The possibilities are endless with Integration Hub, but toolbar here are a few examples of integrations you can create • Access to a continually growing and fully with CivicEngage today: documented set of APIs in order to better connect your organization's processes and applications An integration that will take a News Flash update in • Centralized data store built on the HCMS with a specific category and immediately post it to the Alert Center. robust data automation and integration capabilities • An integration that will push a new Calendar Event Integration Hub to post directly in the News Flash module. In today's world,your website has become the new The Integration Hub will reduce the amount of manual city hall.To effectively reach the public of today,it is work your staff needs to do in the course of their daily imperative that you integrate your data and systems, work.This will save valuable time by automating your streamline your operations,and consolidate your most time-consuming manual workflows. messaging channels.Integration Hub is a tool that can help you unify your disparate cloud-based solutions and your CivicPlus solutions,assemble powerful workflows,and setup complex automations—without the need for a developer. With Integration Hub's easy-to-use drag-and-drop interface, non-technical users can build integrations for syncing content and data between CivicPlus products or with third parties (for an additional fee) without the need for a developer.You can even easily create integrations using manual import, polling,and webhooks (for an additional cost). CIVICENGAGE CENTRAL PAGE 8 Project Enhancements CivicSend CivicSend is a visually rich communication module Additional benefits of the CivicSend module include: for government, used to efficiently distribute general (non-emergency) communication to citizens. Content auto-posts to your website CivicSend is more than a simple email newsletter tool 0 Unlimited communication—there is no limit to the —it provides CivicPlus clients with a single point of number of emails you can send (text messaging access,via integration with CivicEngage,to multiple rates do apply) communication channels,including email,SMS/ text, Facebook,and Twitter.CivicSend centralizes Template options to make customizing your communication,saves administrative users time,and message quick and easy improves overall productivity. 0 Access to all subscriber lists in your CivicEngage website,including the ability to select multiple lists C-CIVICSEND O iW t CIVICENGAGE CENTRAL PAGE 9 CivicPlus Mobile Mobile Accessibility-With our use of material design and content labeling, mobile users with CivicPlus Mobile (Mobile) is the next evolution of disabilities can now navigate and interact more the mobile experience for local governments and easily with all our CivicPlus solutions. their citizens.Uniting all our powerful solutions, Mobile provides the solutions and experiences that enables and optimizes citizen engagement,all in a fully configurable,future-proofed mobile solution. Built by the experts in local government,for local government, Mobile offers features and functionality that enable public services and citizen engagement and satisfaction.You benefit from an optimized yet clean,mobile-specific solution that will create the experiences necessary to enhance citizen engagement and satisfaction. • Scalable Administration-Easy enough for non-technical staff to manage daily but with the flexibility of a robust Build Tool Portal for staff to IA create and customize content. • Continuous,Automated Enhancements- ' Deployed through the iTunes°App Store and Google"Play Marketplace, Mobile delivers automated interface and feature improvements. CIVICENGAGE CENTRAL PAGE 10 Ultimate Department Header Package A Department Header Package is a cost-effective way for a department or division to informatively and graphically differentiate themselves from the look of the main (parent) site while leveraging consistent CMS administration. Ultimate Department Header Package Includes: • Site URL(if applicable) Widget Selection,Content,and Placement • SSL Certificate/DNS&Hosting (if applicable) Custom Color Palette for the Department Header • Site Identifier/Logo homepage and interior pages • Global Navigation and Menus Unique Design Styles • Banner Image(s)and/or Slideshow Image(s) (if Matching Layout to the parent site applicable) 0 Shared login and modules with the parent site • Graphic Links (design of module pages will match parent site design) Examples of an Ultimate Department Header Package The examples provided below are representative of attributes found in an Ultimate Department Header Package, but may not expressly reflect the design package of your main website. 'YAYBYRN AUBURN no a a uua ` .�4►'�a. '1, r � _ �— Auburn, MA-Parent Site Library Department Header(Concept) Needham,MA-Parent Site Public Works Department Header(Concept) CIVICENGAGE CENTRAL PAGE 11 CIVICENGAGE WEBSITE SERVICES e ee0 ' - e�e®$00000000 Implementation se��4o,,00 • " A typical project timeline ranges from 16-28 weeks. Lino Lakes'exact project timeline will be 21 weeks and will be created based on detailed project scope,project enhancements purchased,availability for meeting coordination, action item return and completion,approval dates,and other factors. Your project timeline,tasks,due dates,and communication will be managed and available in real-time via our project management software,Cloud Coach. PROJECT START r OInitiate • Project Kickoff Meeting TWO TO FOUR WEEKS • Planning&Scheduling Analyze • Client Deliverable Submission • Consulting Engagement FOUR TO SIX WEEKS • Design Discovery Meeting • Content Process Meeting • Mood Board&Layout Proposal ' Design Concept Development Design & Configure © • Design Concept Meeting SIX TO TEN WEEKS • Content Development • Agendas&Minutes Migration • Website Completion ------------- - - - — Optimize Website Finalization ONE TO TWO WEEKS i © Educate • Training Engagement ONE TO TWO WEEKS I Launch Website Launch O TWO TO FOUR WEEKS GO LIVE CIVICENGAGE CENTRAL PAGE 12 Implementation Design creation,content development, professional consulting, configuration for usability and accessibility, dedicated training -CivicPlus delivers all of this and more during the development of your new website. Align Consulting style and implement.Working with your Art Director,you will identify the appropriate components to achieve or Our consultants start with the philosophy that no enhance the usability goals for your site. project can be successful unless all stakeholders have a common definition of success. In this Mood Board&Layout Proposal consult, stakeholders discuss and establish goals Your Project Team will present a custom mood board for implementing an enterprise software solution. reflecting the colors and imagery that will set the tone for Stakeholders leave with an understanding of the your design.A mood board is a collection of colors and scope and resources required for implementation images used to align the visual direction of the project. and alignment on the strategic goals of the project. The most successful implementations are those in To ensure effective usability, your Project Team will which all stakeholders—elected officials,department also provide a custom, greyscale layout proposal for representatives, project team,and citizens (optional)— your review and approval.This layout wireframe is used take time to have the tough conversations up front. to establish the order, placement,and layout of home Objectives&Deliverables page content as needed to achieve your usability goals. Aligning project goals and design through the layout With Align Consulting,your professional consultant will proposal ensures a timely and efficient implementation facilitate meaningful conversations with your team to: of your CivicEngage website. • Outline the needs for all stakeholders and discuss Once approved,the mood board and layout proposal will differing perspectives for the website project be used to guide the design concept for your website. • Establish collective goals for the project which address needs from applicable departments, external audiences, and staff • Outline the scope of the project and review the "This was hands down the easiest and tasks, activities, roles and responsibilities required to implement, launch and sustain an enterprise- i most group • • wide solutionwith for - website redesign. website development companies I have worked with do not respond as quickly. Custom Layout Design My CivicPlus team read my mind You'll meet with your Art Director to discuss your website whenever I needed something. Plus, our vision and build your custom layout from scratch.We willwebsite's launch was flawless." then collaborate with you to create a custom design that —Nicole Smestad,Marketing Director for represents your community.We will focus on including Grand Forks,North Dakota the functionality to meet your website needs,including an option for up to three advanced design components- layout or design elements that require significant time to CIVICENGAGE CENTRAL PAGE 13 Content Migration Training Content Development Our goal with your training plan is to give your staff Our Content Development team will migrate the agreed the skills and tools they need to quickly and easily upon number of pages of content(including their text, keep your website current.Your Trainer will deliver documents,and images)from your current website virtual training sessions for both administrators and to your new,CivicEngage website.Content will be users.These sessions will be customized to equip your enhanced for usability and accessibility,and we will staff with the knowledge and comfort level needed to organize your website pages to make them easy to prepare your website for launch and maintain it in the navigate. future.The training session will utilize your production website,so users are familiar with your specific Agendas&Minutes Migration configuration and you get real, hands-on learning The Content Development Team will download, upload, opportunities. and organize an agreed upon number of meetings to the Agenda Center module. In addition,your trainer will go into a deep-dive of the department-specific software modules such as Facilities and Activities with Parks and Recreation,Jobs with HR,and Bids with Procurement in your Advanced User Training. CIVICENGAGE' CENTRAL PAGE 14 Lino Lakes' Role We will need your help to create the strongest possible website for your community.We will need you to: 0 O Gather photos and logos that will be used in the overall branding and design of your new Update the content on your current website website and delete any pages you no longer need O O Provide website statistics to be utilized Track website updates to be completed in reorganizing your website content, during your training session navigation,and design (if available) O OEnsure you have the most up-to-date web Complete the Design Form to communicate browsers installed on your organization's design preferences computers a a Y a Compile list of our website users and p Provide technical information in the DNS form desired permission levels for the set-up of your website domain name(s) O OReserve training location and necessary Perform reviews and provide official resources(computers,conference phone,etc.) approvals throughout the project CIVICENGAGE CENTRAL PAGE 15 4W, � CIVICENGAGE WEBSITE SERVICES � > . Design Portfolio yes■HEM ■■o�oo� ■■ee■®■® The included design portfolio will provide you with an idea of the different directions we can take your creative design.Please note that not all parties listed have agreed to be contacted for reference. N Pueblo West,Colorado Cleburne,Texas pueblowestmetro.com cleburne.net 111 II I I � i Daytona Beach, Florida Gainesville,Georgia codb.us gainesville.org I rulton Visit Fulton County,Ohio Princeton, NJ visitfultoncounty.com princetonni.gov CIVICENGAGE CENTRAL PAGE 16 CIVICENGAGE WEBSITE SERVICES OngoingServices Award-Winning Team Technical & Ongoing Support Over the past three years,CivicPlus has been honored Live technical support personnel based in the U.S. with two Silver Stevie°Awards and four Bronze Stevie Weekday business hours:7 a.m.-7 p.m.(CST) Awards in the categories of Front-Line Customer Service Team of the Year-Technology Industries, Contact via phone,email, and live chat Customer Service Training or Coaching Program of 4-hour response during business hours the Year-Technology Industries, Customer Service 24/7 emergency support Department of the Year-Computer Software - Up • Self-Service Help Center for tutorials and user to 100 Employees,and Most Valuable Response by a guides and ENGAGEXCHANGE for client connection Customer Service Team (COVID-19). The Stevie Awards are the world's top honors for customer service, Assigned Client Success Manager to ensure your contact center, business development, and sales complete and ongoing satisfaction professionals. Maintenance • Regular review of site logs,error messages, servers, router activity,and the internet in general • Full backups performed daily your people • good Regularly scheduled upgrades,fixes, what you •• enhancements,and OS patches Success Manager, it seems like he Hosting & Security drops help _. If I contact Supportthe Technical 24/7/365 system monitoring right - to answer my questions . Guaranteed 99.9% uptime (excluding maintenance) • get it figured out. -• Highly reliable data center with a fully redundant very responsive experiencesnetwork reached out • CivicPlus. I've worked Software updates and security patches with • - great customer -• • Multiple, geographically diverse data centers at CiviclPlus, and it's that relationship that • Disaster recovery with emergency, after-hours, live-agent support —Jean Carder,Communications Coordinator • Guaranteed Recovery Time Objective of 8 hours for Louisburg,Kansas • Guaranteed Recovery Point Objective of 24 hours • DDoS Mitigation • DDoS Advanced Security Coverage at time of attack(additional fees) CIVICENGAGE CENTRAL PAGE 17 CIVICENGAGE WEBSITE SERVICES Project Cost CivicPlus can appreciate the monetary constraints facing our governments each day.To help ease these concerns and assist with budgeting and planning,our proposed project and pricing is valid until December 31,2021. Features & Functionality Professional Services • CivicEngage Central CMS tools,widgets,&features • Two days virtual Align Consulting • One SSL certificate 0 Three days virtual training(limit eight attendees/ DNS setup&hosting for URL linolakes.us session) 100 GB of storage Annual Recurring Services • CivicSend • Hosting&Security • CivicPlus Mobile • Software maintenance including service patches& Design & Content system enhancements • 24/7 Technical support&access to the CivicPlus • Expedited timeline(21 weeks) Help Center • One custom website layout proposal • Dedicated Client Success Manager • One custom design built using approved custom layout&up to three advanced design components • 250 pages Content Development from URL linolakes.us • Up to 100 meetings worth of Agendas&Minutes PDF/DOC Migration • Four-year ultimate website redesign • Two Ultimate Department Header Packages Year 1 Standard List Price $72;13g Year 1 Total Discount ($9,090) Total Year 1 Investment $63,040 Includes development fees and Year 1 annual services Year 2 Annual Recurring Services $18,968 Includes 5%technology uplift CIVICENGAGE CENTRAL PAGE 18 CivicPlus Project Pricing & Invoicing CivicPlus prices on a per-project,all-inclusive basis(stated in US dollars).This type of pricing structure eliminates surprise costs,the uncertainty of paying by the hour,and is overall more cost effective for our clients. It provides you with a price based on the products and features listed in this proposal that only varies if additional functionality, custom development,security,escrow requirements,or other design or project enhancements,outside of the included scope,are added prior to contract signing. CivicPlus Offers: Standard CivicEngage Central Invoicing CivicPlus Advantage Invoicing • Year 1 fees are due at contract signing Zero-interest payments that divide the One-Time • The first-year Annual Services fee is included with Implementation expense of your project over the your Year 1 cost first three years of your contract • Subsequent annual invoicing occurs on the Each payment will also include your Annual anniversary of the contract signing date,and is Services and any other fees if applicable subject to a five percent technology fee uplift each 0 May not be available with all products offered by year starting Year 2 of your contract CivicPlus Customized Billing/Invoicing Payment Gateway Account • We can discuss other billing options with you • Your chosen Payment Gateway will collect and before contract signing and,if feasible,develop a disburse all credit card monies plan that works for all parties 0 If selected,any of our partner Payment Gateway • Not available with all CivicPlus products—please Vendors will conduct a rate analysis upon contact your sales representatives for more details discovery to provide the most competitive percentage+fee per transaction rate • CivicPlus Pay integrates with several Payment Gateways to provide maximum flexibility to our clients'needs CivicPlus wants our clients to succeed in delivering a viable, sustainable,and flexible technology solution to their communities.We will work with you before contract signing to determine which of our billing processes will meet both your needs for budget planning and our accounting processes. Right to Negotiate A successful project begins with a contract that meets the needs of both parties.This proposal is intended as a non-binding document,and the contents hereof may be superseded by an agreement for services.Its purpose is to provide information on a proposed project we believe will meet your needs based on the information available. If awarded the project,CivicPlus reserves the right to negotiate the contractual terms,obligations,covenants,and insurance requirements before a final agreement is reached.We look forward to developing a mutually beneficial contract with Lino Lakes. CIVICENGAGE CENTRAL PAGE 19 CIVICENGAGE WEBSITE SERVICES Y= Optional Enhancement . We are confident in the ability of our proposed project to meet Lino Lakes'main needs. However, we recommend the following additional enhancements that could positively impact your experience and goals. OPTIONS ONE ANNUAL AudioEye Managed N/A $4,500 AudioEye Managed AudioEye offers a range of products and services from self-service to turnkey managed solutions.At the core of AudioEye,is the Digital Accessibility Platform (DAP),this powerful tool empowers auditors,designers,and developers to understand issues of accessibility and improve website infrastructure thorough the use of an innovative and easy-to-use interface.Conforming to Web Content Accessibility Guidelines(WCAG) 2.1 has never been easier. AudioEye issues of accessibility are fixed and stay fixed • AudioEye Managed • Proprietary automated testing suite AudioEye Toolbar • Fully customizable user experience • Detect Section 508&WCAG 2.1 Success Criteria violations Tailored to individual needs regardless of device type,language preference,or preferred method of • AudioEye engineers remediate accessibility issues access • Compliance monitoring 0 Users can customize the visual display of the • Manual technical analysis&usability testing website, listen to the content read aloud,and • Support,training,&consulting from subject matter command the browser using voice controls experts Digital Accessibility Platform • AudioEye Toolbar with Web Personalization Tools Software as a Services(SaaS),API-first technology AudioEye Managed Offers end-to-end compliance auditing • Provides complete digital accessibility compliance 0 Ability to spider, scan,and diagnose entire auditing and resolution websites,single blocks of code,and content • End-to-end digital accessibility compliance testing, delivered via API resolution,validation,and monitoring 0 Offers flexible resources for proper identification • Combines subject matter experts with technology and remediation of the detected issues -a team of engineers and manual testers to ensure CIVICENGAGE CENTRAL PAGE 20