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<br /> <br />RAFTELIS FIRM CAPABILITIES <br /> <br /> <br />FINANCE: Meet your goals while maintaining a <br />financially sustainable organization <br />• Rate, charge, and fee studies <br />• Financial and capital planning <br />• Cost of service and cost allocation <br />• Customer assistance programs <br />• Affordability analysis <br />• Utility valuation <br />• Budget development <br />• Financial condition assessments <br />• Debt issuance support <br />• Economic feasibility and analysis <br /> <br /> <br /> <br />COMMUNICATION: Communicate strategically to <br />build an informed, supportive community <br />• Strategic communication planning <br />• Public involvement and community outreach <br />• Public meeting facilitation <br />• Graphic design and marketing materials <br />• Media and spokesperson training <br />• Risk and crisis communication <br />• Social media strategy <br />• Visual facilitation <br />• Virtual engagement <br /> <br /> <br /> <br />STRATEGIC PLANNING: Set the direction for the <br />future of your organization and community <br />• Organization, department, and community-based <br />strategic planning <br />• Effective Board / Commission / Council governance <br />• Retreat planning and facilitation <br /> <br /> <br /> <br />ORGANIZATION: Plan for long-term <br />sustainability and operate with maximum efficiency <br />• Organizational and operational assessments <br />• Stormwater utility development and implementation <br />support <br />• Performance measurement <br />• Staffing analysis <br />• Organizational climate and culture <br />• Asset management and operations <br />• Regional collaboration and service sharing <br />• Process improvement <br /> <br /> <br /> <br />TECHNOLOGY: Use your data and technology to <br />improve experience and gain valuable insights <br />• Billing, permitting, and customer information audits <br />• Business process development <br />• Data management, analytics, and visualization <br />• Performance measurement and dashboarding <br />• Software solutions <br />• Website development <br />• Information technology assessments and strategic <br />planning <br />• Customer management assessments and optimization <br />• CIS selection and implementation <br />• AMR/AMI feasibility studies <br />• Mobile workforce management <br />• Meter data management <br />• CMMS selection and implementation <br />• GIS optimization services <br />• Fleet management systems <br /> <br /> <br /> <br />EXECUTIVE SERVICES: Identify and train top <br />talent to lead local governments and utilities <br />• Executive recruitment services <br />• Organizational development and training <br />• Executive coaching services <br />• Facilitated executive performance evaluations <br />