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General Observations <br />10 <br />Growth within the City is the #1 workload driver <br />within the Department <br />•Growth in workload has far outpaced the rate <br />of population growth <br /> The Department provides a high level of service, <br />has identified appropriate service level targets, <br />and meets those targets <br />•Continuing to meet service level targets is <br />likely unsustainable <br />Much of the City’s infrastructure is new – this will <br />change and impacts will be negative unless <br />planned for proactively