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7 12/2024 <br /> <br /> <br />vulgar obscenities, name-calling, disparaging language, or any other behavior regarded as offensive <br />to a reasonable person based upon violent or discriminatory behavior as listed above. It is not <br />possible to anticipate in this policy every example of offensive behavior. Accordingly, employees <br />are encouraged to discuss with their fellow employees and supervisors what is regarded as <br />offensive, considering the sensibilities of employees and the possibility of public reaction. <br /> <br />ABUSIVE CUSTOMER BEHAVIOR <br />While the city has a strong commitment to customer service, the city does not expect employees to accept <br />verbal and other abuse from any customer or resident. An employee may request that a supervisor <br />intervene when a customer is abusive, or they may defuse the situation themselves, including <br />professionally ending the contact. <br /> <br />If there is a concern over the possibility of physical violence, a supervisor should be contacted <br />immediately. When extreme conditions dictate, 911 may be called. Employees should leave the area <br />immediately when violence is imminent unless their duties require them to remain. Employees must notify <br />their supervisor about the incident as soon as possible. <br /> <br />NAMES AND PRONOUNS <br />Every employee will be addressed by a name and by pronouns that correspond to the employee’s gender <br />identity. A court-ordered name or gender change is not required. <br /> <br />PROHIBITED BEHAVIOR <br />The following behaviors are unacceptable and therefore prohibited, even if not unlawful in and of <br />themselves because they are a disruption in the workplace and are, in many instances, unlawful. <br /> <br />Examples of inappropriate conduct that this policy prohibits may include but are not limited to unwanted <br />physical contact; unwelcome sexual jokes or comments; sexually explicit posters or pinups; repeated and <br />unwelcome requests for dates or sexual favors; sexual gestures or any indication, expressed or implied, <br />that job security or any other condition of employment depends on submission to or rejection of <br />unwelcome sexual requests or behavior. In summary, sexual harassment is the unwanted, unwelcome, and <br />repeated action of an individual against another individual, using sexual overtones as a means of creating <br />stress. <br /> <br />While it’s not possible to list all the additional circumstances that may constitute prohibited conduct under <br />this policy, the following are some examples of conduct that, if unwelcome, may result in discipline up to <br />and including unpaid suspension and/or immediate termination depending on the totality of the <br />circumstances, including the severity of the conduct and its pervasiveness: <br />• Unwelcome or unwanted sexual advances, whether they involve physical touching or not. This can <br />include leering, whistling, making sexual gestures, stalking, patting, pinching, brushing up against, <br />hugging, cornering, kissing, fondling, or any other similar physical contact considered unacceptable <br />by another individual. <br />• Verbal or written abuse, making jokes, or comments that are sexually oriented and considered <br />unacceptable by another individual. This includes comments about an individual’s body or <br />appearance where such comments go beyond mere courtesy, telling “dirty jokes” or any other <br />tasteless, sexually oriented comments, innuendos or actions that offend others. The harassment <br />policy applies to social media posts, tweets, etc., that are about or may be seen by employees, <br />customers, etc. <br />• Requests or demands for sexual favors. This includes subtle or obvious expectations, pressures, or <br />requests for any type of sexual favor, along with an implied or specific promise of favorable <br />treatment (or negative consequence) concerning one’s current or future job. <br />• Displaying sexually suggestive objects, pictures, or cartoons.