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LUKE SWELLAND <br />PUBLIC WORKS OPERATOR <br />PROFILE <br />Highly motivated inside sales/service advisor/manager with over eight years of experience. College graduate with a <br />Business Management degree and skilled in a variety of business functions. Consistent in effective communication <br />and problem-solving skills and proficient in fostering strong relationships with clients and team members. Committed <br />to maintaining high-quality standards to drive successful outcomes in fast-paced environments while managing multiple <br />priorities to ensure a positive workplace culture and successful team performance. <br />PROFESSIONAL EXPERIENCE <br />Firefighter, Bayport Fire Department <br />Bayport, MN <br />Feb 2025 to Present <br />•  Responds to emergency calls in the community <br />•  Participates in training drills and classes to maintain physical fitness, participate in teamwork activities and enhance <br />emergency response skills <br />•  Performs routine maintenance and inspections of gear and equipment to ensure operational readiness <br />Service Advisor, Hudson Ford <br />Hudson, WI <br />Jul 2022 to Present <br />•  Manages a team of service technicians at the dealership by emphasizing critical thinking and clear communication to <br />enhance team performance. <br />•  Applies professional and effective communication skills to address and fulfill customer needs and expectations <br />•  Analyzes and resolves any escalated customer issues to ensure positive outcomes <br />Production Manager, ABRA Auto Body (Owned by <br />Hudson Ford) <br />Hudson, WI <br />Jan 2022 to Jul 2022 <br />•  Assigned tasks to technicians to optimize department efficiency while maintaining high quality work standards <br />•  Managed accurate parts inventory by coordinating with vendors to secure necessary components and proper invoicing <br />•  Supervised and assessed training for new hires to ensure effective onboarding processes <br />Equipment Operator, Swelland Seasonal Services <br />Farmington, MN <br />Feb 2015 to Jan 2022 <br />•  Operated 1 ton pickup, skid-steer loader, 75 horse tractors, excavators, and aerial personnel lift <br />•  Performed snow removal using plow, bucket, and snow blower for residential and commercial accounts <br />•  Replaced culverts and repaired gravel driveways and parking lots both filling and grading <br />•  Utilized hand power tools, chain saws, and tampers on various projects <br />•  Performed landscape services including mowing and striping local soccer field <br />Parts Salesperson, Hudson Ford <br />Hudson, WI <br />Jul 2021 to Jan 2022 <br />•  Maintained precise inventor counts to boost department efficiency <br />•  Identified trends in the Service Department to optimize stock levels and improve workflow processes <br />•  Created parts kits to minimize shop downtime and enhance operational productivity <br />Resident Assistant, Grand Canyon University <br />Phoenix, AZ <br />Sept 2018 to Apr 2021 <br />•  Managed a 15 hour on-call system to address student needs and concerns <br />•  Conducted regular room inspections to ensure compliance with student housing policies and regulations <br />•  Established positive relationships with students by providing support and guidance when needed <br />•  Responded to emergency situations in a timely and professional manner <br />•  Collaborated with other campus departments to provide academic, social and wellness resources to students when needed <br />Automotive Detailer, Hudson Ford <br />Hudson, WI <br />Apr 2016 to May 2021 <br />•  Performed detailed cleanings on the interior and exterior surfaces of vehicles <br />•  Restored damaged paint surfaces and applied protective sealants to ensure vehicles met showroom quality standards <br />Page 1