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SECTION5.................................................................16 <br />SERVICE PROVISIONS...............................................16 <br />1. Video Programming........................................16 <br />2. Regulation of Service Rates . ................................. 16 <br />3. Non -Standard Installations . ................................. 17 <br />4. Sales Procedures...........................................17 <br />5. Subscriber Inquiry and Complaint Procedures .................. 17 <br />6. Subscriber Contracts . ...................................... 18 <br />7. Refund Policy.............................................18 <br />8. Late Fees.................................................18 <br />SECTION6.................................................................18 <br />ACCESS CHANNEL(S) PROVISIONS ................................... 18 <br />1. Public, Educational and Government Access .................... 18 <br />2. Charges for Use............................................20 <br />3. Access Rules ............................................... 20 <br />4. Access Support............................................20 <br />5. Studio Locations...........................................21 <br />6. Regional Channel 6......................................... 21 <br />7. State and Federal Law Compliance . .................... 21 <br />8. Government Access Capital Grant . ........................... 22 <br />SECTION7.................................................................22 <br />INSTITUTIONAL NETWORK (I -NET) PROVISIONS <br />AND RELATED COMNHTMENTS................................ 22 <br />1. Institutional Network Capacity ............................... 22 <br />2. I -Net Connection Requirements . ............................. 23 <br />3. Fiber to the Institution Requirements .......................... 23 <br />4. Fiber Activation Requirements ............................... 23 <br />5. I -Net Service Charles ....................................... 23 <br />6. Grantee's Use of I -Net Capacity . ............................. 23 <br />7. I -Net Interface Equipment and Other Capital Commitments...... 24 <br />8. I -Net Performance Standards . ............................... 24 <br />9. Subscriber Network Drops to Designated Buildings .............. 24 <br />SECTION 8.................................................................25 <br />OPERATION AND ADMINISTRATION PROVISIONS .................... 25 <br />1. Administration of Franchise . ................................ 25 <br />2. Delegated Authority . ....................................... 25 <br />3. Franchise Fee..............................................25 <br />4. Access to Records . ......................................... 26 <br />5. Reports and Maps to be Filed with City ........................ 26 <br />6. Periodic Evaluation ......................................... 26 <br />